Engagement Manager

About the Company

Light Table is an AI-powered construction document review platform built for preconstruction teams. We automate cross-document conflict detection across the complex, multi-party workflows that define how data centers and large commercial projects are designed and built. We recently closed our Series A led by Innovation Endeavors and are in active enterprise deployments with some of the largest GCs and data center builders in the country.

We move fast, we care about leverage, and we build with AI. We do this not just for our customers, but internally too. You’ll find a hard working team that will give you an incredible opportunity to quickly grow in your career.

Bringing an enterprise customer onto Light Table is not a technical lift; it is a change management effort. Our clients have run their processes the same way for twenty years, and our job is to understand those processes deeply, co-design a new workflow with them, win executive buy-in, and bring their teams along. You will be the orchestrator of that engagement: the person who owns the relationship, drives the change, and pulls in the right resources from our AEC specialists and our product and engineering teams to make each client successful.

Think of it as part customer success, party management consultant, taking a product and driving real value with it.

This is a first-of-its-kind hire for us. You will carry a focused set of accounts rather than a long list, so you can go deep with each client, and we will refine the role together as we learn.

• Build the customer success function from scratch: design playbooks, onboarding frameworks, and escalation processes before headcount grows.

• own each engagement from contract signature onward. You take the handoff from the AE, who steps back once implementation begins, and from there you are the client's primary owner, setting the tone and making sure every experience with Light Table earns their trust.

• Drive the change management at the heart of each deployment: learn how the client has worked for the past twenty years, co-design a new workflow with them and our AEC specialists, secure executive buy-in, and train and onboard their teams to the new way of working.

• Align on outcomes, not just timelines. Define and communicate what success looks like for each client, tied to the specific reasons they bought Light Table, and build a shared roadmap to get there.

• Run regular check-ins that go beyond status updates. Ask the hard questions: are you seeing the results you expected? Is this working for your team? Work with your colleagues to close the gap when the answer is no.

• Own the post-sales relationship end to end: capture usage, track metrics, and monitor relationship health, staying close to stakeholder engagement and client sentiment so you act before small issues become big ones.

• Be the voice of the customer back to Light Table. Turn client experiences, friction points, and wins into clear, actionable input that shapes our product and roadmap.

• Partner closely with our internal AEC specialists, industry veterans who work across accounts and know these workflows and customers better than anyone, to co-design workflows and drive customer outcomes.

• Drive strategic expansion within your accounts. Land-and-expand is the norm here: spot emerging stakeholders and internal groups, take Light Table across new parts of the organization, and help clients understand and adopt new tools to maximize net retention and revenue expansion.

Within the first 6 months, success will be measured by:

• Customer onboarding time and time-to-first-value for new accounts

• Customers have happy consumption of the software

• Depth of engagement on your accounts: workflow…