Manager, Operations

Overview

The Manager of Operations is a key player in our collaborative approach, responsible for the operational support, professional business guidance, and business coaching of franchise owners in conjunction with the Director/Sr. Director Operations. The Manager of Operations works closely with the Director/Sr. Director of Ops, franchise owners, the Denver Support Center, and peers to drive operational excellence, financial improvement, and sustainable business performance for franchise owners.

The Manager of Operations will focus on four key areas: communicating key Support Center initiatives to franchise owners, business coaching and performance improvement, sales and customer experience training, and upholding brand standards in conjunction with the Director/Sr. Director. The Manager of Operations is an advisor to studio owners and managers, providing guidance and support on day-to-day aspects of operations and high-level business analysis to support the long-term growth and success of the business.

This position is responsible for holding franchise owners accountable for defined tasks and goals, conducting regular business reviews, identifying opportunities for improvement, developing action plans, and driving follow-through and engagement. This person has strong coaching skills and is self-directed, influential, and persuasive, with the business acumen and vision to guide Franchise Owners.

Well Biz Brands Benefits:

• Flexible time off and holiday schedule
• Medical, dental, vision, and life insurance
• Health Savings Account
• Flexible Spending Account
• 401K match
• Monthly allowance for spend at Well Biz Brands, Inc. owned brands
• Cell Phone reimbursement
• Free Employee Assistance Plan

Compensation Range: $75,000.00 - $80,000.00/annually. Offers to select candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

Salary ranges reflect Colorado disclosure requirements. Compensation may vary by geographic location for candidates working outside Colorado.

Position Responsibilities:

Specifically, these responsibilities will include:

• Ongoing communications with the studio owners to discuss brand priorities, operational focus areas, studio-specific plans, opportunities, goals, and progress toward the goals, including coaching and follow-up on agreed action plans. Franchise Operations communications range from quick weekly update videos to monthly calls, weekly open office hours, and regional meetings held a few times a year. Participate in regular conference calls, meetings, and other forums to effectively and efficiently report on business activities and results.
• Leading regional meetings a few times a year to discuss business priorities and train franchise owners and managers on new tools, systems, and best practices to support their success.
• Manage a small portfolio of franchise owners and managers (i.e., 5-15 owners depending on position), providing coaching and business guidance in alignment with Operations Coaches.
• Meet regularly with franchise owners to review business, financial, operational, and consumer feedback metrics; identify opportunities and root causes; and build actionable improvement plans that support revenue growth, profitability, member/guest experience, and operational effectiveness.
• Conduct ongoing and regular business reviews with franchise owners and managers, establish clear priorities and measurable goals, and follow up on action plans to drive accountability, execution, and results.
• Analyze key business and operational metrics, translate data and trends into actionable recommendations, and coach franchise owners on opportunities to improve financial and operational performance.
• Partner with the Directors, Operations…