Product Manager, Omnichannel

Description About the Company

Ria Money Transfer is a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT). We make it fast, reliable, and affordable for people to send money abroad. Ria has become one of the largest players in traditional remittances, and now we're focused on making online money transfers simple and accessible to everyone.

We're looking for a Product Manager to own Ria's omnichannel product portfolio - the programs and tools that bring our massive brick-and-mortar customer base into digital channels. Ria built its business on physical agents and storefronts, and this role owns the strategy and products that move those customers online: the Agent Referral Program, in-store self-service tools, and the agent POS experience.

It's a role central to Ria's long-term omnichannel strategy, with scope and seniority that grow as the program scales globally.

You’ll own a multi-program, multi-market portfolio end-to-end, partnering across engineering, design, compliance, regional and commercial teams, and our global agent network. This is a consumer-facing PM role with real scale and real stakes — you're on the hook for digital adoption from a customer base placing millions of transactions, and for expanding proven programs across Ria's footprint. If you like solving practical problems that touch millions of people sending money home — and you want to own the bridge between physical and digital, not just a single app — we'd love to talk.

• Own the roadmap and delivery for Ria's omnichannel portfolio: the Agent Referral Program, the brick-and-mortar self-service tool, and the in-store agent POS experience.
• Scale and improve the Agent Referral Program, expanding it beyond current markets (US, AU, CA, UK, MY) to all Ria markets.
• Roll out the B&M self-service tool - transfer status, modify, cancel, receipts, and compliance document upload - from US/AU to all markets.
• Write clear specs, user stories, and acceptance criteria that engineering can build from directly.

• Define and drive new initiatives to migrate brick-and-mortar customers to digital channels (app and web).
• Improve the omnichannel experience in the agent POS used in stores.
• Use product data and customer insight to prioritize the adoption and migration problems actually worth solving.

• Lead a cross-functional squad through delivery - managing trade-offs, clearing blockers, and keeping momentum.
• Own outcomes, not just output: define success metrics - digital adoption from the B&M base, program performance, market expansion - and tie your work directly to them.
• Build for scale, expanding proven programs across Ria's global footprint with a repeatable playbook for each new market rather than a one-off lift each time.

• Partner with Engineering, Design, Compliance, Regional and Commercial teams, the Agent Network & Operations, and Analytics to ship programs that meet local requirements.
• Bring compliance and regional teams in early so market launches meet local rules and customer needs.
• Explain the "why" behind roadmap trade-offs to commercial, engineering, and leadership stakeholders alike.
• Keep growth, risk, and operational efficiency visible when prioritizing, and make trade-offs and opportunity costs clear to stakeholders.

• 3+ years of product management experience owning a consumer product end-to-end, with growth, adoption, or channel-migration work.
• Strong product sense, stakeholder management, and clear communication across both commercial and technical audiences.
• Data-driven prioritization, with comfort in product analytics and enough API/data literacy to partner credibly with engineering (no coding required).
• Fluent…