Customer Service Officer - LATAM

Yedda is an AI company that aims to improve clients' performance by providing visibility to data that has historically been difficult to access. We do this by analysing feeds from existing CCTV systems and measuring selected visual actions in real time. Yedda helps customers drive performance, detect fraud, and make better decisions.

Prepare presentation materials (PowerPoint) in both English, and Spanish. Organize documentation and instructions for cross-functional teams. Assist in populating dashboards and generating reports to support PoC delivery.

Handling day-to-day client requests and escalations as they arise Monitoring and resolving operational issues Sending weekly samples of alerts and video evidence via channels such as Whats App Managing invoicing and following up on payments Track and manage tasks using project management tools like Asana (or similar). Provide basic guidance on internal platforms (e.g., dashboards, applications).

Base in Mexico 1-2 years of experience in business operations, data analysis, or commercial support roles. Educational background in Administration, Logistics, Information Systems, or a related field (completed or in progress). Excellent client-facing and communication skills, with proven experience interacting directly with clients Intermediate English proficiency;
Native Spanish. Strong organizational skills, attention to detail, and a proactive, communicative working style. Proficient with MS Office suites (Excel, PowerPoint- and online platforms).

Commercial understanding Data analysis and dashboard creation Business communication and translation Data-driven decision-making Project and task tracking

Compensation: USD 1,500 + bonus Working time: 5 days/ week, from Monday to Friday Professional working environment A paid birthday off After 6 months working, an extra bonus scheme based on quarter performance & KPI's

At Yedda, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.