Literacy Success Partner

Ignite Reading is a mission-driven public benefit corporation. We believe we will be more successful with a diverse team and are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion.

The Literacy Success Partner supports the successful implementation of Ignite Reading’s program with a portfolio of partners—districts and schools newer to our model or expanding their footprint. The role also owns renewals and in-year expansions across that portfolio, growing each partnership by connecting student impact to partner goals. This role is ideal for instructional leaders who pair strong relationship-building skills with a proven track record in district partnerships, account growth, and delivering programs at scale.

You will serve as the day-to-day contact for district and school-based leaders, monitor student progress, lead renewal and expansion conversations, and collaborate cross-functionally to ensure a high-quality experience for both students and partners.

• Lead district and school onboarding that includes project planning, onboarding meetings and best practice sharing
• Develop and manage synchronous and asynchronous onboarding content, including content delivered in virtual small group meetings, webinars, and posted to an external Knowledge Base
• Collaborate with Ignite Reading’s Partnerships, Academics and Customer Experience teams to ensure a streamlined customer experience and smooth project transitions
• Track and adhere to KPIs including such as first day attendance and on-time launch
• Ensure complete and accurate data entry and maintenance within Ignite Reading’s systems to ensure teams have visibility into key data points
• Serve as the Voice of the Customer by continually providing internal feedback for product improvement
• Mitigate risks by identifying implementation issues early and leading resolution efforts prior to launch

• Serve as the primary point of contact for a portfolio of school and district partners.
• Build strong relationships with instructional leaders and key contacts, providing responsive, high-quality support
• Lead impact meetings and check-in to ensure alignment to goals and enable successful implementation of the Ignite Reading model to maximize student impact.
• Use AI systems to automate routine attendance communications, generate partner action tracking reminders, and create personalized follow-up messages based on engagement data

• Own the renewal process for your partner portfolio, from early renewal readiness conversations through signed agreements, to retain partners and seats year over year
• Use student progress, attendance, and implementation data to show impact and build the case for renewal well ahead of contract end dates
• Identify and close in-year expansion opportunities with existing partners, such as adding students, grades, or schools during the school year based on student need, waitlists, and program results
• Spot renewal risks early, such as leadership changes, funding shifts, or low engagement, and lead mitigation plans in partnership with your manager
• Partner with the Partnerships team on renewals and expansions where ownership is shared or Partnerships leads, including joint district meetings
• Maintain accurate renewal and expansion pipeline data in Hub Spot, including deal stage, seat counts, and close dates, to support reliable forecasting
• Track and meet renewal and expansion KPIs, including renewal rate and expansion seats

• Use student data dashboards to monitor progress and surface insights for the portfolio of partners.
• Collaborate with Academic and Tutor Operations teams to…