Workplace Operations Lead - Denver

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k) s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy
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AI is a fundamental part of how work gets done  expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role

The Workplace Operations Lead– Denver plays a key role in ensuring seamless day-to-day workplace operations while delivering a high-touch, hospitality-driven employee experience at our Denver office. This position oversees facilities coordination, vendor management, asset tracking, preventative maintenance and repair, workplace request workflows, office services, on-site event support, EH&S program management, and process improvement. The ideal candidate is operationally strong, detail-oriented, proactive, and passionate about creating engaging and efficient workplace environments.

They also operate as a human-centered, AI-enabled site leader, using data and AI insights to proactively manage safety, space, and services while preserving a high-trust, inclusive experience for Gusties.

• Due to the onsite nature of this role's responsibilities, the Workplace Operations Lead is expected to work in the Denver office 5 days per week.

About the Team

The Environment Team shapes the future of workplace experience  create safe, collaborative, and inclusive environments through thoughtful design, operational excellence, and data-driven decision-making. Our work connects people to purpose by strengthening collaboration, supporting productivity, and cultivating a culture of belonging across our offices. AI is increasingly embedded in how we operate — from automating routine workflows to surfacing insights that help us make better decisions faster.

Here's what you'll do day-to-day

Employee Support and Office Experience

• Maintain an inviting, clean, and well-stocked environment across the Denver office.
• Lead on-the-ground support for new hire onboarding, badge distribution, and daily employee needs.
• Support internal programs and office events in partnership with Workplace Experience and Community and Inclusion Teams.
• Communicate workplace guidelines and updates clearly and consistently to Denver-based employees and stakeholders.
• Use AI tools to draft employee communications, summarize recurring feedback, and identify patterns in workplace requests.

Facilities Management, Maintenance and Repair

• Manage and resolve incoming workplace requests using Jira, Notion, or Service Channel, ensuring timely follow-up and tracking.
• Consolidate all incoming requests (Slack, email, ticketing tools, in-person) into a unified intake and triage process.
• Serve as the primary point of contact for Denver employees seeking workplace support.
• Coordinate with Denver-based vendors for scheduled maintenance, cleaning, HVAC, plumbing, shred, First Aid, and security services.
• Own the Denver preventative maintenance program — schedule and track recurring PMs for HVAC, UPS/power systems, fire and life safety, pest control, and other critical building systems; ensure no service lapses.
• Oversee facilities repairs end-to-end — triage, assign, and…