Membership Manager

The Membership Manager drives occupancy and member retention at a Work Simple location by owning the full sales lifecycle, delivering high-conversion tours, and building strong member relationships. This role blends sales, hospitality, and community engagement—managing leads, onboarding members, and creating a connected, high-retention environment. The Membership Manager partners closely with leadership and operations to ensure a seamless member experience while contributing to overall growth and performance.

This is a real 30-hour role — not a 40-hour job crammed into part-time pay. We’ve automated the tickets, resets, and paperwork so the hours you work are the ones that actually matter: relationships, tours, and community.

The Membership Manager is the face of Work Simple at your location. You’ll manage leads, give tours that convert, onboard new members, and build the kind of relationships that make people stay. You’ll know what your members do, what they’re working on, and what they need. You’ll be the reason your location feels like a place, not just a building.

Here’s what makes this role different: at Work Simple, we believe the best operations are the ones you barely notice. We automate everything we can and lean hard on systems, so the work that’s left for you is the work that actually matters — the human part. You’re not here to chase tickets, reset WiFi passwords, or push paper. You’re here to be present, build relationships, and do the things technology can’t.

You won’t do it alone. You’ll work closely with our Operations Manager, who owns the systems, vendors, and back‑office workflows that keep your location running, and you’ll report directly to the CEO, who is deeply involved in every location.

This is your north star. You manage inbound leads, conduct tours that convert, follow up consistently, and partner with leadership to hit occupancy goals.

Retention Through Relationships.

Retention is half the job. You know what every member does, what they’re working on, and what they care about. You make introductions, celebrate their wins, and build the kind of relationships that make people stay — and tell their friends.

Community & Programming.

You know what every member does — and for fun. You connect them, facilitate introductions, and organize events and programming that make Work Simple feel like more than just an office.

Presence & Judgment.

You’re the human in the building. You bring warmth to the welcome, judgment to the hard calls, and real attention to the moments that matter. This is the work we’ve deliberately protected from automation because it’s the work only a person can do well — and it’s yours.

Member Onboarding & Lifecycle.

You welcome new members and set them up for success from day one. You stay close through their whole lifecycle — and when they outgrow us, you celebrate it and ask for the referral.

Working With the Team.

You partner closely with our Operations Manager on anything that touches vendors, facilities, or back‑office systems — they own those, and you flag and hand off. You report to the CEO and keep leadership informed on occupancy, retention trends, and what you’re hearing from members.

No two days are exactly alike, but here’s what you’ll often find yourself doing:

• Give people a positive first impression of Work Simple. Whether you’re welcoming a day-pass guest or giving a prospective member a tour
• Following up on leads from yesterday, scheduling tours, and updating your notes in the CRM
• Opening the space, refilling the coffee machine, checking meeting rooms, doing a walkthrough to make sure everything is dialed in
• Building community at your location, whether it’s onboarding and welcoming a new member or…