Vendor & Partnership Program Manager

WOW! is looking for a Vendor & Partnership Program Manager to lead the relationships, programs, and partnerships that help drive our sales and marketing growth.

This is a highly collaborative, strategic role at the intersection of Marketing, Sales, Retention, Customer Experience, Product, Finance, Procurement, and Legal. You’ll own a portfolio of external vendors and strategic partners, ensuring they deliver measurable business value while helping WOW! execute acquisition, retention, customer experience, and brand-building initiatives.

What WOW! Offers

• Base salary up to $120,000 annually , commensurate with experience, and comprehensive benefits including:

• Own the end-to-end management of WOW!’s external vendor and partner portfolio supporting sales growth and marketing initiatives.

• Serve as the primary relationship owner for strategic marketing and sales-support vendors.

• Lead contract negotiations, onboarding, issue resolution, renewals, and ongoing business reviews.

• Lead vendor selection and RFP processes, including evaluation criteria, negotiations, and implementation planning.

• Identify opportunities to consolidate, renegotiate, or expand partnerships to improve cost efficiency, performance, and campaign effectiveness.

• Provide program management across the vendor portfolio, keeping timelines, deliverables, budgets, and stakeholders aligned from kickoff through execution.

• Develop and maintain vendor performance frameworks, including scorecards, SLAs, KPIs, and ROI measurements.

• Monitor vendor-supported campaigns and programs and use data to identify opportunities for optimization and course correction.

• Maintain strong governance and documentation around vendor contracts, renewals, performance history, and business commitments.

• Serve as the escalation point for vendor issues impacting quality, timelines, budgets, or business results.

• Partner closely with Marketing, Sales, Retention, Customer Experience, Product, Finance, Procurement, and Legal to ensure vendor strategies align with business priorities.

• Ensure contractual, financial, compliance, and operational requirements are met.

• Facilitate coordination between external vendors/partners and internal Brand and Creative teams to keep co-branded and partner-produced materials moving efficiently through review and approval.

• Serve as the key connector between external partners and internal stakeholders on branding, messaging, content, and value proposition requirements.

• Present vendor performance, business results, risks, opportunities, and recommendations to senior leadership and key stakeholders.

• Translate vendor and campaign data into actionable business recommendations.

• Build strong relationships with partners that create opportunities to expand and improve marketing and sales initiatives.

• Help shape the future of WOW!’s vendor and partnership ecosystem through strategic thinking, disciplined execution, and continuous improvement.

• Bachelor’s degree in Marketing, Business Administration, Communications, Finance, or a related field.

• 5+ years of experience in marketing, vendor management, partnerships, program management, or a related discipline; 7+ years preferred.

• Demonstrated experience managing external vendors, agencies, or strategic partners, including contract negotiation and performance management.

• Experience supporting sales-facing or campaign-driving programs and measuring their business impact.

• Experience leading cross-functional initiatives and building alignment across multiple teams.

• Experience presenting recommendations, performance results, and business insights…