Customer Care Associate

Responsibilities

Meritage Homes is looking for a New Home Warranty Associate who will:

• Supervise warranty-service work of laborers and sub‑contractors at several home sites within a community.
• On warranty repairs, ensure all building codes and Meritage Home standards of quality are met and resolve quality control issues as they arise.
• Participate in the 10‑step AVID‑Customer Satisfaction process in assigned communities.
• Assist as time permits with the inspection process and conduct walk‑through inspections and other scheduled inspections with the homeowner.
• Manage customer expectations during the construction process through the homeowner orientation.
• Interact daily with various departments of the company, subcontractors, home buyers, homeowners, and city inspectors.
• Manage assigned warranty claims in an organized and methodical manner.
• Manage paperwork flow, including updating reports and tracking customer sign‑offs, etc.
• Manage warranty reports to assure prompt‑professional service to our homeowners.
• Interact with customers and interpret warranty claims versus the Meritage warranty manual.

• High school diploma or equivalent required; coursework or degree in Construction management preferred.
• At least one (1) year of construction experience with some supervisory or project oversight experience preferred.
• Advanced training in one or more trades within the residential building industry strongly preferred.
• Knowledge of homebuilding and construction systems/processes, building codes, and the Register of Contractor Standards (ROC).
• Must be able to read blueprints to maintain quality control and inspect all aspects of construction, including framing, stucco installations, electrical, plumbing, etc.
• Working knowledge of Microsoft Word and Excel; knowledge of Hyphen a plus is a plus.
• Ability to operate an automobile, possess a valid state driver’s license, and have personal vehicle liability insurance coverage to meet the standard set by Meritage Homes.

• A work environment that encourages creativity and innovative ideas from every level.
• An organization that lives by its core values everyday.
• Team atmosphere where every individual is considered a vital asset.
• State‑of‑the‑art technology to provide an optimal working environment.
• A competitive pay structure.
• Strong benefits.
• Flexibility in work‑life integration.
• Team‑oriented environment where all individuals play an integral role in the company.
• Opportunity to further your career in a growing national organization.
• Maintain a competitive drive to be the best.