Customer Service Representative

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms

About the Role:
Join our dynamic team at Planet Fitness - PF Baseline Fitness in Denver, CO, as a Customer Service Representative! In this exciting role, you will be the first point of contact for our valued members, ensuring they have a positive and welcoming experience every time they visit.

Responsibilities:

• Greet and assist members and guests with a friendly and positive attitude.
• Handle member inquiries and resolve issues promptly to enhance customer satisfaction.
• Process membership applications, payments, and cancellations efficiently.
• Maintain cleanliness and organization of the front desk and lobby area.
• Promote gym services, programs, and memberships to potential customers.
• Assist in scheduling appointments and managing class registrations.
• Collaborate with team members to create a welcoming and inclusive environment.
• Perform administrative tasks, including data entry and inventory management.

Requirements:

• High school diploma or equivalent; prior customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and a customer-focused mindset.
• Proficiency in basic computer applications and point-of-sale systems.
• Availability to work flexible hours, including evenings and weekends.
• Passion for fitness and a healthy lifestyle is a plus.
• Team player with a positive attitude and a willingness to learn.

About Us:
Planet Fitness - PF Baseline Fitness has been a staple in the Denver community, dedicated to providing a non-intimidating gym environment since our inception. Customers love us for our affordable memberships and friendly staff, while employees appreciate our supportive culture and opportunities for growth within the fitness industry.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.