Customer Service Representative

Imperial Dade is the leading independently owned and operated distributor of food service packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

All correspondence will come directly from Imperial Dade and not a personal email address.

Imperial Dade has a Customer Service Representative role available! Join a strong and continuously evolving team that helps our business grow. If you're looking for your next opportunity, Imperial Dade is a great place to take that next step.

The Customer Service Representative will interact with customers and sales representatives via phone call and email, process orders, and provide information in response to customers' inquiries. Employees are responsible for entering and processing customer orders efficiently and accurately. Team members will receive orders in a variety of formats (telephone, fax, email, data import) and enter and process those into our software system.

The schedule for this position is Monday through Friday from 8:00am to 5:00pm in office.

Pay rate: $19.52/hr

Final date to receive applications: 2/9/26

You will:

* Answer phones in a polite, professional, and courteous manner

* Use data entry skills to accurately enter order information into computer

* Contact Sales Reps to clarify order requests

* Review previous order history to clarify ambiguity of order requests

* Verify data by comparing it to source documents

* Perform quality control and notify appropriate party if an order issue arises

* Generate Order Acknowledgments

* Address potential problems in processing

* Re-distribute requests to different departments

* Develop understanding of Imperial Dade products and commonly used acronyms

* Meet production and accuracy standards

* Other duties as assigned

You have:

* High school diploma, GED, or equivalent

* Customer service experience

* Proficiency in MS Office and familiarity with using other software

* Data entry experience

* Excellent communication skills

* An eager attitude to help others