Customer Service Representative - Customer Support- CSR

Miller International Inc. – Customer Service Representative I

North Denver, Colorado – Corporate Office (not remote)

Base Pay Range: $38,002 – $40,560 per year

Standard Pay Range: $18.27 – $19.50 per hour (local pay rate)

• Build sustainable relationships and trust with customers, account managers, and team members through open and interactive communication and 5-star customer service.
• Maintain a positive work atmosphere by acting and communicating professionally.
• Support low-volume account managers through familiarity with processes and sales reports available in the order management system.
• Understand the products offered by the company and the solutions each product provides to customer challenges.
• Keep current knowledge of department standards, systems, and processes.
• Communicate with customers via phone and email to answer questions regarding order status, shipping, and product information.
• Coordinate and process purchase orders from order capture to customer delivery, including coordination with the warehouse team to track orders and ensure prompt shipment of goods.
• Verify accuracy of all purchase orders for terms and pricing, delivery information, and customer compliance.
• Handle customer complaints via phone, email, or social media and provide appropriate solutions and alternatives as needed.
• Meet department efficiency metrics, personal and team goals, and call handling quotas.
• Identify interdepartmental dependencies and comply with calendar dates.
• Work with the customer service manager to ensure proper customer service is delivered.
• Perform any other tasks assigned by the Customer Service Manager or Account Manager.

• Self‑motivated and able to work with minimum supervision.
• Positive attitude and effective collaboration with employees from multiple departments, customers, and account managers.
• Excellent verbal and written communication skills, active listening, and appropriate communication methods.
• Adaptability to change, manage competing demands, accept criticism and feedback, and open to new ideas and responsibilities.
• Innovative thinking, resourceful problem solving, and generate suggestions for improvement with cost and expediency considerations.
• Strong problem‑solving skills for practical situations with limited standardization.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Outstanding follow‑up skills and strong planning, organization, and time‑management skills.
• Priority and planning work activities in an organized manner with high standard for attention to detail.
• Team‑environment orientation and results‑driven mindset.
• Comfort working with computers and web‑based applications.
• Reliability and punctuality.

• 1‑2 years experience in customer service support or equivalent combination of education and experience.
• Ability to read and interpret documents such as processes, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Proficiency in Microsoft Office products.

• Medical (two plan options for employees and families)
• Dental (two plan options for employees and families)
• Vision
• Supplemental Health Benefits – Accident Coverage, Critical Illness Coverage, Identity Theft Protection, Legal Insurance, and Pet Insurance
• Flexible Spending / Health Savings Accounts
• Basic Life & AD&D Insurance at no cost to employees
• Supplemental Life Insurance
• Employee Assistance Program
• Tuition Reimbursement
• Student Debt Program
• Income protection programs for Short & Long Term Disability
• 401(k) Retirement Savings Program with a Company Match (Traditional and Roth options)

January 18, 2026