Customer Service Representative Medride

Job in Denver, Denver County, Colorado, 80285, USA

Listing for: Fremont Economic Development Corporation

Full Time position
Listed on 2026-02-12

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support

Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR

Job Title:

Client Support/Customer Service Specialist

The Client Support/Customer Service Specialist will interact with the company’s customers/clients by fielding inquiries, complaints, comments, and requests. They will offer specialized knowledge of company services and provide a higher level of customer support on specific products or services. Working in the company office, this individual should be reliable and efficient when completing assigned tasks and covering additional duties.

Job Responsibilities:

Ensure that appropriate actions are taken to resolve customers' problems and concerns.

Handle high call volume and phone traffic through a PBX multi-line phone system (non-call center style).

Answer all incoming telephone calls in a courteous, professional manner.

Enter and confirm all call information onto the database.

Call clients by telephone to verify future scheduled appointments.

Respond appropriately to rapidly changing circumstances of Technology Systems.

Communicate any concerning issues or events to the supervisor.

Perform other related duties as assigned.

Qualifications:

Excellent communication skills, including active listening.
Service-oriented with the ability to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Knowledge of, or ability to learn, the product, service, or area of customer service specialization.

Education/

Experience:

High school diploma or equivalent required.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds occasionally.

Additional Benefits:

401(k) plan with company match.

Disclaimer: The duties and responsibilities described above are not exhaustive. Additional tasks may be assigned as needed, and the scope of the job may change based on business demands. Click “View Application” below for more details on this specific job.

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