Customer Service Associate

As a Customer Service Associate, you'll be a key player in our Client Services group. The CS team is constantly giving a first impression to customers and we have the opportunity to make every interaction a positive experience. This role also offers the chance to interact with each and every team across our business when dealing with a number of technical challenges and crucial support requests.

If you’re looking for a company where you will be challenged, respected, valued and that's invested in your personal development, a solid compensation package, and working with a great team that doesn't play politics, this is an opportunity for you.

• Provide superior first & second line customer and product support through email [primary] and phone [secondary] by responding to inbound customer issues and questions
• Ensure that customer careers pages and applications are implemented according to specification while maintaining the look and feel of the customer's brand
• Research, test and reproduce software issues reported by customers and escalate with our development team when needed
• Track and manage customer issues with our development team and ensure that we close theloop with the customer after resolution
• Assume responsibility for mapping and managing data imports for new customers from 3rd party ATSs

• Minimum one year experience with client facing Technical / Product Support in a SaaS based environment
• Strong analytical skills and intellectual curiosity with a desire to solve problems
• Strong focus on clients and ability to self-manage multiple projects at once with little oversight
• Tolerance for ambiguity and flexibility for changing requirements
• Excellent verbal and written communication skills are a must have
• Ability to communicate clearly and effectively with all customers [internal and external]
• Above all else, have fun and love what you do