Customer Concierge

POSITION SUMMARY

The Customer Concierge serves as the trusted local representative for Vero Fiber within a 55+ residential community. This role combines sales, service, and hands‑on support, helping residents stay connected through reliable fiber internet and guiding them as they transition from traditional cable or satellite TV to streaming platforms.

The ideal candidate is personable, tech‑comfortable, and genuinely enjoys helping people understand and get the most out of modern internet and entertainment technology.

• Serve as the primary representative for Vero Fiber in a designated community.
• Actively engage residents through door‑to‑door conversations, community events, and scheduled demonstrations.
• Understand residents’ needs and recommend the best internet plan or streaming setup to match their lifestyle.
• Build lasting relationships with residents and community staff to strengthen Vero Fiber’s reputation for friendly, trustworthy service.
• Visit new customers in their homes to assist with the set up streaming devices, smart TVs, or apps (e.g., Netflix, You Tube TV, Amazon Prime).
• Provide basic training on how to navigate streaming platforms and use Vero Fiber internet effectively.
• Host small group “Streaming 101” or “Cut the Cord” workshops in community spaces.
• Follow up with residents after installation to ensure they are comfortable using their new services.
• Track sales activity, leads, and follow‑ups in CRM software.
• Participate in sales campaigns and community marketing initiatives.
• Achieve monthly sales goals while maintaining high customer satisfaction.
• Complete administrative tasks, order forms, and service requests in accordance with company standards.

• High School diploma or GED.
• Must have strong interpersonal and communication skills and be approachable, patient, and empathetic.
• Comfortable explaining technology in simple, easy‑to‑understand terms.
• Excellent communication skills.
• Proven ability to work independently and manage time effectively.
• Prior sales or customer service experience (telecom, senior services, or technology support preferred).
• Ability to read, write, speak, and understand English;
  Spanish proficiency is a plus.
• Must have reliable transportation, the ability to travel to assigned customer areas, and a valid driver’s license with current auto insurance.
• Must be comfortable working part‑time hours with a flexible schedule, including weeknights and weekends, as needed to support the core responsibilities of the role.

• Prior customer success, or high‑touch support experience.
• Experience in telecom, utilities, or subscription‑based services.

• This position may require working or walking outdoors in a variety of weather conditions, such as extreme heat or cold, rain or snow.
• Ability to occasionally lift or carry small electronic equipment (routers, streaming devices, etc.) during demos, up to 25 lbs.
• This position requires the ability to stand and walk for extended periods of time.
• This position is based in the Denver Metro area market.
• This is a non‑exempt (hourly) position.
• This is a part‑time position, anticipated hours below 30 hours per week.
• This is a staff non‑management position.
• Ability to pass a background check is required.

• Base pay is paid at an hourly rate. The hourly range for this position is $20.00 to $22.00 depending on experience.

Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic‑based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.

Vero participates in E‑Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I‑9 to confirm work authorization. For more information about E‑Verify, please visit: www.e‑verify.gov

This position requires the ability to pass a standard background check upon offer of position.

At least 2 professional references are required.