Labor & Employment Specialist
Listed on 2026-02-18
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY
THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL
5:00 PM ON MONDAY FEBRUARY 23, 2026.
This position is intended to be 100% remote but may still be required to report to a given state office due to business need or at the discretion of the supervisor.The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making.
And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs. This is a values-driven organization, committed to accountability, agility, collaboration, and respect.
We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.
In addition to rewarding and meaningful work, we offer excellent benefits:
- Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
- Medical and dental health plans
- Employer supplemented Health Savings Account
- Paid life insurance
- Short- and long-term disability coverage
- 11 paid holidays per year plus vacation and sick leave
- Benefit Hub state employee discount program
- Motivate Me employee wellness program
- Excellent work-life programs, such as flexible schedules, training and more
- Access to participate in employer-supported employee affinity spaces
- RTD Eco-Pass Commuter Program
- Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to (Use the "Apply for this Job" box below).-programs
Our agency website:
Colorado Department of Labor and Employment
CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our
PLEASE NOTE:
With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.
The salary range for this position is:
HOURLY $24.45 - $36.83
BIWEEKLY $1,956.00 - $2,946.40
MONTHLY $4,238.00 - $6,383.87
The One Contact Center (OCC) work unit is the frontline staff whose job it is to assist, educate and inform Colorado business owners, employers, sole proprietors and individuals of their FAMLI program rights and responsibilities, and assist with questions about the program or related procedures. OCC staff may interact with citizens via telephone, email and chat platforms. Our representatives support the public with inquiries such as account creation and registration, navigation and troubleshooting, program rules, and the employer self-service system.
Additionally, OCC staff educate callers about the program, provide tips for using the self service system and guide toward online resources, empowering program enrollees toward self sufficiency.
Once trained, provides complete customer service to support participants of the Colorado FAMLI program. Representatives will assist with inquiries from around the state, as the front line for support regarding the FAMLI program. Reps will help to provide self service system understanding and navigation and educates contacts to…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).