Summer Reservations Agent

Position: Summer 2026: Central Reservations Agent
** Copper Mountain Resort
** is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience.

** Copper Mountain Resort
** is also home to Woodward Copper action-sports camps, programs, and training facility.

Compensation:
Proposed hiring rate of $18.50 to $20.40+, actual pay will be adjusted based on experience. Commission will be in addition to hourly wages, details provided during the interview.

Benefits:
This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Central Reservations is a fun and exciting way to join the ski industry and the Copper family. It is often the starting place for advancement in the resort and sales industry. Opportunities for a year-round position may be available, based on performance. Central Reservations is an upbeat energetic environment that provides opportunities to earn while still getting to play in the mountains.

Enjoy a slope-side office environment while enjoying the perks of your complimentary Copper season pass. The Summer Reservations Agent should be eager to learn, experience and sell all that Copper and the surrounding areas have to offer.  The Summer Reservations Agent should be enthusiastic about working in a fast-paced sales and customer service environment. The Agent sells in an inbound call center environment, earning a base wage plus commission.

Strategic outbound sales and guest service calls are required. The role of the Summer Reservations Agent is to book resort services & lodging accommodations for our guests. The Summer Reservations Agent will attend comprehensive training to obtain a solid knowledge base of Copper Mountain’s resort services products. Lodging accommodations include several unit types on a short term rental program including hotel rooms, condominiums and vacation homes.

The responsibility of the Summer Reservations Agent is to match guest needs with the appropriate products, while setting clear and accurate expectations and ensuring reservations are free from error. The Agent is responsible for offering all available products such as ground transportation, pass products, summer activities, and other products as needed.  
* Be responsible for taking inbound calls for all Free Independent Travelers, Group Reservations, and Wholesalers.
* Expected to maintain an advanced knowledge of Copper Mountain and partnering products.
* Be on-time for all scheduled shifts and maintain acceptable attendance.
* Meet productivity and quality standards.
* Offer package components on every opportunity and maintain an above average conversion percentage
* Outbound calls to existing client base for incremental sales.
* Give world-class service to all guests.
* Deeply understand lodging inventory, sales and service techniques, systems, & procedures. Set yourself up for success!
* Assist with special projects and/or tasks when needed.
* Have fun on the phone. Create relationships with our guests. Leave your problems at the office door and be excited about the product you have to offer to our guests and Central Reservations.
* This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
* Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.
* This…