Marketing Rewards Supervisor - MGM Northfield Park

Marketing Rewards Supervisor - MGM Northfield Park page is loaded## Marketing Rewards Supervisor - MGM Northfield Park locations:
Property - MGM Northfield Parktime type:
Full time posted on:
Posted Todayjob requisition :
271886

Northfield, Ohio
** The SHOW comes alive at MGM Resorts International
**** THE JOB:
** We are seeking a passionate Rewards Supervisor to lead our front-line operations at the Rewards Desk, focusing on providing exceptional service to our members. In this role, you will manage our programs, educating guests about gambling while promoting responsible gaming practices and dispelling common myths. This is an exciting opportunity to foster a positive environment where guest experiences are enhanced while ensuring compliance with all policies and procedures.
** THE STARTING RATE:** $18.50    
** THE DAY-TO-DAY:
*** Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes, and adhering to guest requests.
* Maintain an effective and efficient Rewards Desk by coaching, motivating, training, and supervising all Rewards Representatives.
* Assist members with rewards and benefits based on specific guidelines for levels of play and/or spend.
* Promote and engage Rewards Representatives in the promotion of MGM Rewards, the MGM Rewards Mastercard, Partnerships, and all other components related to MGM Rewards.
* Evaluate and resolve member issues related to points, comps, FREEPLAY, Tier Credits, and any other concerns regarding MGM Rewards.
** THE IDEAL CANDIDATE:
*** Must possess a High School Diploma or GED.
* 2+ years of prior relevant experience in casino operations or guest service.
* Willingness to work flexible shifts, including evenings, overnights, holidays, and weekends.
* Must be customer service oriented.
** THE PERKS & BENEFITS:
*** Wellness incentive programs to help you stay healthy physically and mentally.
* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
* Free meals in our employee dining room.
* Healthcare, financial, and time off benefits.
* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
** VIEW

JOB DESCRIPTION:

** Are you ready to
** JOIN THE SHOW
** At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.

Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.  We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners.

We stay committed to taking strong, principled stands on equality to better unify our world.  MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best.

We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent

We are an Equal Opportunity Employer.  We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.  For more information about MGM Resorts International, including our  and commitment to diversity and inclusion, please visit . For California residents, also see our  that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
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