Front Desk Representative

Front Desk Representative

Denver, CO

Rocky Mountain Public Media, Inc. (RMPM) is the parent company of Rocky Mountain PBS, KUVO Jazz, and The Drop. Over a million Coloradans turn to Rocky Mountain PBS, KUVO Jazz, and The Drop to discover provocative and inspiring local, national, and international programming; find diverse viewpoints; score front-row seats to world-class performances; and experience lifelong learning opportunities every month. Rocky Mountain Public Media is Colorado's largest membership organization, and we want you.

The Front Desk Representative is our first point of contact for all guests, members, friends, and partners who visit our home, the Buell Public Media Center. The ideal candidate is a professional, detail-oriented multitasker accustomed to managing simultaneous requests , all while fostering an environment of inclusion, equity, and belonging.

• Greets and welcomes all as soon as they arrive at the Buell Public Media Center
• Maintains a safe and secure facility by ensuring all RMPM guests and visitors follow check-in/check-out procedures.
• Handles incoming communications and messages, ensuring timely delivery and accuracy.
• Ensures the front desk is neat, presentable, and equipped with all the necessary supplies.
• Accepts all letters and packages, distributing them to their appropriate departments or Partners.
• Coordinates with membership, prepares and mails out RMPM acknowledgement letters.
• Facilitates any ticket winner and giveaways
• Manages quarterly ordering and delivery of beverage products
• Researches and answers public inquiries in a timely fashion.
• Maintains knowledge of – and is able to communicate – RMPBS and KUVO programs, activities, and events to guests, visitors, and callers.
• Keeps kitchen, Lobby and other areas clean and tidy.
• Waters and cares for our plants.
• Other tasks as assigned and/or required.

• High School Diploma or Equivalent.

• Spanish language skills a plus.
• 1-2 years of administrative and customer support experience.
• Passionate about RMPM programs and offerings.

• Strong verbal and written communication skills.
• Excellent interpersonal skills and the ability to relate effectively to people of diverse backgrounds.
• Ability to work independently and demonstrated ability to exercise sound judgment and resolve unexpected situations.
• High level of organization and attention to detail.
• Knowledge of and prior usage of Office
  365 applications, including SharePoint, Outlook, Word, Excel, and PowerPoint.
• Knowledge of basic audio/video equipment and web conferencing tools.

Don't meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. We're committed to building a diverse, inclusive, and authentic workforce. If you're excited about this role, feel a passion for our mission, this feels like it could be your dream job, but your previous experience doesn't align perfectly with every qualification, we encourage you to apply!

Persons interested in this position must apply bs.org/jobs. Please submit the following items:

• A cover letter detailing how the applicant's qualifications fit the needs of RMPM and information on how the applicant found out about the job opening.
• A resume detailing education, training, and employment experience.

Position will be posted bs.org/jobs until filled. No phone calls please. KRMA-TV/KTSC-TV/KRMJ-TV/KRMU-TV/KRMZ-TV and KUVO-FM/KVJZ-FM are licensed to and operated by Rocky Mountain Public Media, Inc. as non-commercial public television and radio.

Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations. Must be able to stand, walk, and manipulate (lift, carry, move) light to medium weight of up to 20 pounds. Must be able to occasionally work evenings and/or weekends. The work environment characteristics and physical requirements described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Rocky Mountain Public Media embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. As such, Rocky Mountain Public Media does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, merit, and business need.