Labor & Employment Specialist

THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY. THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5:00 PM ON MONDAY FEBRUARY 23, 2026. This position is intended to be 100% remote but may still be required to report to a given state office due to business need or at the discretion of the supervisor.

Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs, assist those who have been injured on the job, provide temporary wage replacement, ensure fair labor practices, and offer consumer protection and safety programs.

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short‑and‑long‑term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• Benefit Hub state employee discount program
• Motivate Me employee wellness program
• Excellent work‑life programs such as flexible schedules, training and more
• Access to participate in employer‑supported employee affinity spaces
• RTD Eco‑Pass Commuter Program
• Possible eligibility for Public Service Loan Forgiveness Program (see (Use the "Apply for this Job" box below).)

Hourly: $24.45 – $36.83;
Biweekly: $1,956.00 – $2,946.40;
Monthly: $4,238.00 – $6,383.87.

The One Contact Center (OCC) work unit is the frontline staff who assist, educate, and inform Colorado business owners, employers, sole proprietors, and individuals about their FAMLI program rights and responsibilities. OCC staff interact with citizens via telephone, email, and chat. We support the public with inquiries such as account creation and registration, navigation and troubleshooting, program rules, and the employer self‑service system.

We also educate callers about the program, provide tips for using the self‑service system, and guide them toward online resources, empowering participants toward self‑sufficiency.

• Provide complete customer service to support participants of the Colorado FAMLI program.
• Help with inquiries from across the state and act as the front line for support regarding the FAMLI program.
• Assist with account registration and front‑line troubleshooting.
• Educate contacts about the program and guide them toward additional program or system resources.
• Utilize a variety of computer systems and applications in daily work.
• Provide thorough and quality customer service via telephone, email, and chat.
• Explain and clarify FAMLI Division policies, regulations, and state laws.
• Inform participants of their rights and responsibilities while protecting the interest of Coloradans and the FAMLI program.

After minimum qualification screening, there will be an online exam covering Microsoft Office Suite, Google Workspace, and other basic support competencies. SAVE THE DATE: 8 AM ON MARCH 5TH, closing on MARCH 11TH, at 11:59 PM.

This posting is open only to residents of the State of Colorado at the time of submitting your application.

Class Code: H6N2TX
– Labor/Employment Specialist I.

Experience Only: Four (4) years and six (6) months of relevant experience in an occupation related to the work assigned to this position.

Education and Experience: A combination of related education and/or relevant experience equal to four (4) years and six (6) months.

• Customer Service minded
• Computer proficiency – ability to quickly learn new programs and apply new skills
• Detailed and thorough verbal and written communication skills
• Ability to explain things clearly and in a variety of ways
• Patience
• Problem solver
• Positive attitude and outlook
• Team oriented collaborator
• Active listener
• Flexible with change
• Motivated self‑starter
• Enjoys helping others
• Ability to work remotely
• Desire to work online and/or phones daily

• Call Center experience
• Previous experience in a customer service or contact center role
• Previous experience working in a remote/virtual position
• Familiarity with CRM…