Guest Relations

JOB TITLE

Guest Relations Team Member

Unit and Area Supervisors

Admissions

$19.50 /hour

Until May 18th 2026

Until April 18th 2026

Responsible for assisting Guests with a variety of needs to include selling items, providing information and recovering poor experiences.

• Sells items as outlined in training and the Standard Operating Procedures.
• Recovers poor guest experiences as outlined in Standard Operating Procedures and training.
• Responsible for cash bag and contents throughout shift.
• Offers direct assistance to Guests with lost items, lost children, comments, and concerns.
• Evaluates and enforces Ride Admission Policy for Guests needing special access or requesting ride safety information.
• Provides Guests with a safe, clean, and entertaining atmosphere.
• Required to clean work area prior to park open, throughout the day and at closing.
• Other duties as assigned.

• Candidates must be at least 16 years old.
• Must possess oral and written communication skills and have the ability to communicate with Guests and fellow Team Members effectively.
• Required to read and understand operation manuals.
• Guest service skills required due to the high level of Guest contact.
• Will be exposed to cleaning supplies, chemicals, bodily fluids, water, dirt and dust.
• Required to work in various weather conditions.
• Available to work overtime if over 18 years of age.
• Must have the ability to perform the Admissions Team Member and Cashier Position duties.
• Available to work flexible hours including weekends and holidays.
• Attention to detail.
• All job offers contingent on passing a criminal, drug, alcohol, and social security background check.

• Must be able to walk or stand for eight to ten hours a shift.
• Requires kneeling and bending.
• Requires reaching above shoulder, pushing and pulling.
• Requires lifts and carries up to 30 pounds.
• Requires occasional carries up to 100 pounds with the assistance of a two‑wheel hand truck.
• Requires manual and bi‑manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing, and speech.
• Possess 20/20 corrected vision. (Corrective lens, if required, must be worn while on duty).
• Possess normal or average corrected hearing. (Defined as 25 decibels or better in the frequency range of 500HZ-4000HZ considered normal speech frequency range). (If a corrective device is needed to achieve this range, it must be worn while on duty).

• Paid sick leave
• Free entry to the park while off‑duty
• Free tickets for friends and family
• Additional discounted tickets and season passes for friends and family
• Employee exclusive events
• Employee recognition program