Guest Services Supervisor

Are you ready to take the lead in an environment where guest experience meets operational excellence? We’re looking for a proactive, team-focused Guest Services Supervisor to help us deliver excellent customer service across all our guest touchpoints and experiences
-from ticketing, theaters, virtual reality, and more! Bring your leadership skills, your people-first mindset, and your passion for delivering excellent customer service to a role where every day is a new opportunity to shine.

Job Class:
Full-Time
Hiring Range: $26 - $28/Hour

Work Schedule:

Tuesday-Saturday
Direct Reports: 15-20 Guest Services Hosts, 1 Lead

• Responsible for hiring and supervising Guest Services team operating throughout the Museum’s venues and experiences including the ticketing desk, Planetarium, Infinity Theater, and Virtual Reality.
• Creates comprehensive and accurate weekly staff schedules, a minimum of two weeks in advance.
• Resolves customer concerns efficiently while maintaining a positive experience. Models empathy, patience, and understanding.
• Provides direction, communicates job expectations and ongoing training and feedback to ensure professional development and success in alignment with Museum and department priorities.
• Helps communicate and implement revenue goals, customer service standards, and staffing needs for all Guest Services venues.
• Identifies opportunities for process improvements, creating and executing solutions regularly.

• High school diploma or equivalent.
• 2 years’ experience working in a customer service position.
• 6 months’ experience supervising or overseeing the work of a team.
• Ability to work weekends and evening shifts as scheduled.

• A proactive approach to problem solving, skilled in resolving day-to-day operational challenges.
• Experience supervising, training, and motivating a team.
• Excellent verbal and written communication to relay policies, answer questions, and guide both guests and staff.
• Proven ability to handle guest inquiries, complaints, and feedback with professionalism and empathy.

Please submit your resume by 6:00 p.m. MT on Friday, March 13th, 2026. Applications will not be accepted after this time. DMNS reserves the right to close the position prior to this date. Applications may only be accepted electronically via the Museum's website.