Customer Success Advisor

Job Requisition  # 26WD95790

As a Customer Success Advisor you’ll support customers' outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices.

• Use data‑triggered signals to proactively engage customers and align product capabilities with customer outcomes.
• Establish adoption strategies to increase customer value and product usage.
• Identify and engage at‑risk accounts by using discovery skills and realign them toward success.
• Collaborate cross‑functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes.
• Deliver a high‑quality experience that deepens customer satisfaction and loyalty.
• Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations.

• 3–5 years in Customer Success, Account Management, or a related customer‑facing role.
• Proven track record of working independently while driving measurable impact.
• Experience navigating cross‑functional collaboration with internal and external stakeholders.
• Proficiency in Salesforce or similar CRM systems.
• Experience with SaaS, cloud‑based software, or subscription business models.
• Familiarity with Autodesk customer industries (AEC, MFG, M&E).

If this sounds like you, even if you don’t meet every qualification, please consider applying. We value growth mindsets and potential just as much as experience.

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.