Front Desk at Aspen Park Vet Hospital & ResqRanch

Job Title

Front Desk Customer Experience Associate

$16/hour

Aspen Park Vet Hospital (after training, successful team members are invited to earn additional hours supporting the Resq Ranch, Dr. Questen's Animal Sanctuary in Evergreen)

30+ hours between the following days, Mon-Fri 7:30a-5:30p, Sat 7:30a-12:30p

Aspen Park Vet Hospital is a growing and compassionate veterinary practice dedicated to providing exceptional holistic care to animals and their owners. We are committed to fostering a positive and supportive environment for both our clients and our team. We are seeking a dynamic and experienced customer-oriented person to join our team and help us elevate the client experience to the next level.

The Front Desk Associate at Aspen Park Vet Hospital will be responsible for success in all areas of the customer experience. This role is the key to smooth daily operations and a cohesive, client‑centric approach. The ideal candidate will be a highly motivated and results‑oriented person with a passion for delivering exceptional customer service and a desire to grow with the team.

• Enhance the overall customer experience, from initial contact to follow‑up care.
• Answer phones, set appointments, accept payments, set follow‑ups and reminders, and perform additional administrative tasks.
• Collaborate closely with all departments to ensure seamless communication and coordination of care, minimizing client wait times and maximizing satisfaction.
• Identify opportunities for improvement in processes and procedures, and implement changes to enhance efficiency and customer satisfaction.
• Work with the team to foster a positive and supportive team environment, promoting open communication, collaboration, and mutual respect.
• Take ownership and accountability for the customer experience, proactively addressing any concerns or issues that arise.
• Continuously seek feedback to identify areas for improvement and implement necessary changes.
• Set an example of integrity, professionalism, and dedication to providing exceptional customer service.
• Handle client complaints and resolve issues effectively and empathetically.

• Excellent communication, interpersonal, and problem‑solving skills.
• Ability to accept constructive criticism and prioritize the needs of the team.
• A passion for delivering exceptional customer service and a genuine love for animals.
• Ability to work effectively in a fast‑paced environment and manage multiple priorities.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent required.

• Medical, Dental, Vision, Paid Sick Leave, and more.

Additional Postings available from Resq Ranch