Customer Success Manager

Benefits
:
Eligible for Medical, Dental, Vision, 401K

Addison Group is partnering with a well-established manufacturing organization seeking a Customer Success Manager to join its team. This role is ideal for a relationship-focused leader who enjoys balancing strategic account management, customer advocacy, team development, and cross-functional collaboration in a fast-paced environment

The Customer Success Manager will oversee key customer relationships while supporting the day-to-day success of the customer service team. This individual will serve as a trusted partner to customers, drive service excellence, and collaborate with internal departments to ensure a seamless customer experience from order fulfillment through product deliver

• es:
  
  Manage a portfolio of high-value customer accounts and foster long-term partnersh
• ipsAct as the primary escalation resource for complex customer issues and service conce
• rns Provide guidance, coaching, and support to Customer Service Representati
• ves Conduct regular team check-ins, performance discussions, and mentoring activit
• ies Partner with Sales, Operations, Production, Quality, Engineering, and Supply Chain teams to support customer ne
• eds Communicate proactively regarding production schedules, delivery timelines, product launches, and service upda
• tes Monitor customer performance metrics, forecasts, and account trends to identify opportunities and ri
• sks Support onboarding activities and implementation efforts for new customers and progr
• amsHelp improve internal processes, communication standards, and service workfl
• ows Participate in customer meetings, business reviews, facility visits, and other account management activit
• ies Maintain accurate customer records and system data within ERP platfo

• ons:5+ years of experience in Customer Success, Account Management, Customer Service, or a related client-facing
• role Experience managing strategic customer relationships in a manufacturing or industrial environment strongly prefe
• rred Previous leadership, mentoring, or team development experi
• ence Strong communication, relationship-building, and conflict-resolution sk
• ills Ability to manage multiple priorities while maintaining exceptional customer ser
• vice Proficiency with ERP systems and Microsoft Office applicat
• ions Experience with manufacturing processes, production environments, or supply chain operations is highly desir
• able Strong analytical, organizational, and problem-solving abili
• unity
  100% onsite position in Centennia
• l, COFull-time schedule with a 7:30 AM start

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.