Customer Success Manager
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-06-13
Listing for:
Rezdy
Full Time
position Listed on 2026-06-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, CRM System
Job Description & How to Apply Below
At Rezdy, we're builders, doers, and difference-makers-driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.
We work in an industry built on adventure, energy, and human connection-and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.
But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar-for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact-and we celebrate those who lead with curiosity, grit, and drive.
If you're passionate about performance, hungry to learn, and ready to help shape the future of travel-this is your kind of place. Let's build, grow, and win together.
About the Role
Are you customer-centric, tech-savvy, and energized by high-volume client engagement? Do you thrive in a fast-paced environment where you can provide quick, impactful solutions while identifying growth opportunities?
We're looking for a Customer Success Manager to drive activation, retention, and expansion across a large portfolio of small business customers who do not receive dedicated 1:1 support.
This role is responsible for delivering customer value at scale by blending customer engagement, lifecycle programs, data-driven outreach, and operational execution. You'll design and run scalable customer success motions that help hundreds of customers adopt key features, improve performance, and grow with our platform-while partnering cross-functionally to continuously improve the customer journey.
This is a high-impact role for someone who thrives in fast-paced environments, enjoys working with systems and data, and is excited by the challenge of helping many customers succeed simultaneously.
What You'll Do...
Own Customer Engagement & Retention
- Manage a large portfolio of SMB customers using programmatic, scalable success motions rather than 1:1 account management
- Deliver value through reactive support moments and proactive lifecycle touchpoints, ensuring customers achieve early and ongoing success
- Identify at-risk segments using usage and engagement data, and deploy targeted interventions to reduce churn
- Identify expansion and growth opportunities through customer interactions and behavioral signals
- Recommend product configurations, website optimizations, and best practices to help customers grow their online sales
- Support revenue growth by aligning customer outcomes with product value
- Design, launch, and iterate scaled customer success motions that improve activation, adoption, retention, and expansion
- Build and manage lifecycle campaigns across email, in-app, and other digital channels to drive feature adoption and engagement
- Use segmentation and personalization to ensure outreach is relevant while remaining efficient at scale
- Leverages AI tools to streamline workflows, surface insights from data, and identify expansion opportunities
- Leverage data and customer signals to prioritize outreach, diagnose adoption gaps, and identify growth opportunities
- Track success metrics such as activation, engagement, retention, and expansion across your customer portfolio
- Use insights from customer interactions to continuously refine programs and messaging
- Collaborate closely with Support, Sales, Onboarding, Marketing, and Product teams to deliver a seamless end-to-end customer experience
- Share structured customer feedback and insights to influence product improvements and roadmap decisions
- Contribute to the evolution of scaled CS playbooks, processes, and tooling
- 1-3+ years of experience in customer…
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