Senior Consumer Escalations Specialist
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-06-18
Listing for:
Gusto
Full Time
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
-
Finance & Banking
Job Description & How to Apply Below
Gusto is seeking a Tier 2 specialist in Denver to tackle complex Wallet and Cash Account issues. This role demands sharpening judgment, steady decision-making, and empathy for members during high-stress situations. Candidates should have 3+ years in customer support or financial services, with hands-on experience in dispute resolution and financial products.
Team members will engage closely with Risk and internal teams to resolve critical cases and improve workflows using AI. Gusto offers competitive compensation ranging from $26.19 to $30.77 per hour based on experience.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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