Specialist, Customer Service​/HelpDesk, Customer Service Rep

Welcome Specialist — USA | Pax8

This is more than a front‑desk role — it’s an opportunity to shape first impressions, create memorable moments, and bring Pax8’s culture to life every single day. You’ll be at the heart of our Denver HQ, blending hospitality, technology, and human connection while growing alongside Pax8’s evolving, AI‑enabled workplace.

Pax8 is consistently recognized as one of Denver’s best places to work. Our culture is built on trust, energy, creativity, and genuine human connection.

• Be the first and most memorable point of contact for employees, guests, partners, and customers entering Pax8 HQ
• Curate thoughtful, intentional welcome experiences that reflect the Pax8 Marketplace and brand
• Anticipate daily activity across the building — meetings, interviews, tours, trainings, and events — and plan seamless run‑of‑show experiences
• Lead engaging HQ tours tailored to the purpose of each visit
• Act as a concierge and trusted resource for navigating the space, tools, and services
• Partner closely with Community, Facilities, and Tech Services teams to deliver a frictionless visitor journey
• Manage access badges, visitor sign‑ins, Wi‑Fi access, amenities, and security protocols
• Coordinate food, beverage, and hospitality services for reception and meeting spaces
• Support workplace services ticket triage and space calendar accuracy
• Contribute to high‑impact internal and external events that celebrate Pax8 culture

You’ll directly influence how Pax8 is experienced — by new hires on day one, by partners and customers visiting HQ, and by employees every day. Your work ensures our space performs as a living expression of our brand, values, and marketplace.

• Substantial experience in office management, reception, or hospitality‑driven environments
• Proven ability to deliver exceptional customer and guest experiences
• Strong working knowledge of Microsoft Office tools and workplace technologies
• Demonstrated confidence with A/V systems, access controls, and service ticketing platforms
• Excellent communication skills and stakeholder awareness
• Highly organized, detail‑focused, and adaptable in fast‑paced environments
• A naturally positive, welcoming presence with strong written and verbal skills

At Pax8, we care deeply about building genuine, trust‑based relationships — starting with how we hire. We use a range of measures to confirm authenticity and prevent fraud, and we employ AI‑enabled tools to support our hiring process while retaining human decision‑making. If you are applying as your authentic self, you have nothing to worry about.

We encourage you to apply even if you don’t meet 100 % of the criteria. We are committed to diverse perspectives and inclusion. To fulfill this role, you must hold a valid right to work in the USA.

Starting at $57,000 – $65,000 depending on experience.

• Competitive base salary
• Annual performance bonus
• Stock options
• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Generous paid time off and company holidays
• Paid parental leave
• Learning and development investment
• Health and wellbeing programs
• Regular team and company social events

Our offices are open, collaborative spaces featuring hot‑desking with laptop docks and monitors, wellness areas, games zones, and regular social events. The Denver HQ offers scenic views, thoughtfully designed collaboration spaces, and amenities that support creativity, connection, and wellbeing.

There’s extensive room for a talented individual to grow — whether advancing quickly in this role or exploring other opportunities across our global organization. You’ll have access to internal development resources, AI‑powered tools, mentors, and cross‑continent collaboration that broaden your perspective and sharpen your expertise.

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. Pax8 is a fast‑growing, dynamic organization with a start‑up feel that allows you to make a meaningful impact.

As part of the hiring process, we conduct pre‑employment checks including , reference requests, and qualification checks. All checks are completed by our third‑party provider. Once completed, the results are provided to the candidate.

Pax8 is an equal‑opportunities employer and welcomes individuals who meet the required work‑authorization criteria for the USA. All candidates will undergo identity, security compliance, and reference checks in line with best practices for privacy and data protection. Privacy notices are available upon request.