Customer Service Specialist; Temporary - Denver

At Vectra Bank, we’re proud to serve the Rocky Mountain region with the strength of a large financial institution and the personal touch of a community bank. Recognized as a Top Workplace, we combine deep resources with attentive, relationship‑driven service to support families, businesses, and the communities we call home.

We’re committed to creating a great place to build a career, welcoming employees whose talent, drive, and diverse perspectives help us deliver custom financial solutions. With day‑one benefits, ample growth opportunities, and a culture centered on listening, collaboration, and care, Vectra Bank is a place to grow, thrive, and make a meaningful impact.

This Is a Temporary/benefits Ineligible Position.

• Assist with identifying, construction, collection, translation, and presentation of customer survey information to improve the bank's customer experience.
• Interact with both external customers and internal resources to provide feedback on various items.
• Review Customer Experience Survey disputes to determine validity of dispute reasons.
• Produce, analyze, and publish various reports in support of improved customer experience and satisfaction ratings.
• Prepare and sometimes deliver various presentations of efforts related to scope of duties.
• Perform analysis to support customer experience improvement.
• Provide historical trending, identify key trends, and provide executive summaries.
• Assist with developing customer surveys and recommending client service standards that impact the business areas served.
• Review service issues and make recommendations on resolution.
• Make periodic calls to appropriate bank departments and divisions to research service issues.

• High School degree or equivalent and 4+ years of customer relations and service levels, interpreting customer feedback, and information, analysis, bank products and/or services or other directly related experience.
• A combination of education and experience may meet requirements.
• Customer or marketing based analytics helpful.
• Advanced knowledge of customer relations and service levels, customer feedback and survey data, analysis, reporting, practices and principles.
• Solid knowledge of customer satisfaction drivers and desired business results.
• Ability to translate detailed customer/client information into insightful reports.
• Solid understanding of bank products and services required to engage with customers and internal staff on client issues.
• Must possess solid problem solving, organization and communication skills, both verbal and written.
• Self‑motivated, can complete multiple tasks and meet deadlines.
• Solid attention to detail.
• Ability to manage projects.
• Proficiency in various MS Office programs, as well as demonstrated aptitude for learning new software efficiently.

This position is eligible to earn a base salary in the range of $16.00–$20.00 hourly depending on job‑related factors such as level of experience and location.