Customer Service Analyst

Job Summary

As a Customer Service Analyst, you'll work with a team that shares your desire to succeed while helping thousands of our customers pay and manage their policies. You'll also respond to inquiries, handle complaints, and resolve significant customer service issues.

• Process monthly payments, reinstatements, and renewals for existing customers.
• Answer incoming calls related to payments and policy questions.
• Make outbound calls for payment reminders, delinquent accounts, and pending cancellations to ensure the policy is active.
• Maintain up-to-date customer records for existing and new customers.
• Perform administrative tasks such as organizing, completing documentation, filing, and maintaining records.
• Other tasks as assigned.

• Bilingual (Spanish/English B2+ or higher).
• High school diploma or GED is required.
• 1 to 2 years of experience in Customer Service/Insurance Sales.
• Ability to multitask, prioritize, and manage time effectively.
• Availability to work on weekends.
• Comfort to work in a fast-paced environment.
• Good organizational and interpersonal skills with a strong customer focus.
• Computer skills and strong written, verbal and interpersonal skills.
• Ability to work independently with minimal or no supervision and quickly learn any company or proprietary software.