Counter Sales Associate

Job Duties

• Assist rental customers in a polite, friendly and professional manner whether in person or on the phone.
• Ask customer questions to determine their rental needs and recommend proper equipment. Provide alternative suggestions if appropriate.
• Prepare rental forms and contracts by obtaining customer signature and other information as required.
• Explain rental fees and provide information about rented items such as operation of equipment and safety features.
• Answer the telephone and receive orders by phone.
• Resolve customer problems and answer questions.
• Schedule equipment delivery and pickups and assist customer with the loading and unloading of equipment when necessary.
• Daily audits of open contracts and call overdue rentals.
• Complete rental transactions on (rental software) and perform basic tasks including checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers.
• Periodically update and review company website for accuracy and messaging.

• A high school diploma or equivalent GED is preferred but not required.
• Must be able to lift/move approximately 25-50 lbs.
• Customer Service Aptitude.
• Strong telephone skills.
• Effective written and oral communication skills.
• Valid driver’s license and clean driving record.
• Equipment rental industry experience preferred.