Bilingual; Spanish CSR; call center

Bilingual (Spanish) CSR (call center experience)

Full-time position.

We are searching for a professional customer service representative for a fast paced, high call volume environment for our client. The client is a small company located in North Denver with 40-50 employees. Management is fun, creative, and focused on quality over quantity. The business has grown significantly over the last three years.

The Bilingual Customer Service Rep receives and processes calls from customers, serves as the end‑to‑end point of contact, and resolves customer issues. The CSR should focus on quality of calls and ensuring customers are pleased while handling high call volume.

• Communicates concise and accurate information.
• Establishes customer accounts by documenting service type, pricing, billing, and other required information.
• Confirms understanding of customer needs, issues, and requests.
• Acts as the customer’s advocate by solving problems on the customer’s behalf.
• Escalates more complex issues to appropriate level.
• Uses authorized system to gather information, provide information, and update customer records.
• Provides standard information and education regarding service options, charges, billing, and contracts.
• Adheres to service and operational standards including quality, productivity, Service Machine, safety, and timeliness goals.
• Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives.
• Strives to meet or exceed service and operational goals.

• Excellent verbal, written, and analytical skills.
• Ability to multi‑task.
• Can react well under pressure and treats others with respect.
• Identifies and resolves problems in a timely manner.
• Prioritizes and plans work activities.
• Focuses on solving conflicts and listening without interrupting.
• Consistent attendance and punctuality.
• Works efficiently and effectively, independently and as a team.
• Balances team and individual responsibilities, fostering a positive team spirit.
• Manages difficult or emotional customer situations, responding promptly.
• Demonstrates accuracy and thoroughness to meet productivity standards.

• Bilingual Spanish speaking.
• Customer service and call center experience.
• Ability to handle 100+ calls per day on high volume days.

Experience:

Customer Service (call center experience).

Hourly pay: $14‑$16/hour depending on experience; annual salary $29k‑$33k.

Full‑time benefits include medical, dental, vision, life insurance, short term disability, 401(k) match (3%) once eligible, paid vacation, holidays, and holiday pay.

Drug test, background check, and reliable transportation required.

Location:

Denver office – North Denver.

Shift hours: 6:30‑3:30 or 7:30‑4:30 M‑F, no after‑hours or weekend work.

Immediate start pending clear background check and drug test.

All your information will be kept confidential according to EEO guidelines.