DIA Customer Service Representative-End-to-End Queue Management

Job Category: GSS

Requisition Number: DIAAI
020901

• Full-Time

Showing 1 location

Pay Range DOE: $20.50/hour - no shift differential; $19.29 during first week of training

Work Schedule: Day shift, afternoon shift, and overnight shifts available

Forty (40) hours per week. Two (2) consecutive days off per week on a set schedule.

This is a temp-to-hire with the eligibility of full-time permanent placement.

This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

We are seeking DIA Customer Service Representatives for End-to-End Queue Management. We need people with experience delivering exceptional service. Goodwill Staffing is seeking an Airport Line Attendant with experience delivering exceptional service. Our culture is defined by our people—individuals united by a shared focus and motivated to deliver exceptional service. If you’ve ever passed through CLEAR or TSA at Denver International Airport, you’ve experienced the type of clients we support.

We take pride in keeping things moving efficiently, always with a smile—and sometimes a strong, clear voice when needed.

Work on a team that is built around adaptability and flexibility, service, passion, professionalism, ethic for work integrity, communication, and teamwork. Goodwill Staffing's client is located at the heartbeat of Denver – Denver International Airport (DEN). They support 65,000 travelers daily from all over the world as they work to travel and navigate through DEN.

We work to welcomes travelers and their loved ones, explaining the Queue or “Line process.” Also assist those travelers that may be Veterans, Preferred Fliers, or those with special needs to help them navigate through the queue process as well. We respond to a wide variety of traveler requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

This position does require an applicant with a commitment to serve people. We offer flexible schedules, but you must commit to be able to work morning or afternoon shifts; weekends, and holidays. As well as great ability to multitask and prioritize as well as prioritization as we may shift Queues from North Checkpoint to South Checkpoint.

• Provide way finding and customer services to the general public ( restroom, parting locations, etc.).
• Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems.
• Checkpoint Diverting:
  Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another.
• Data Metrics:
  Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A High School diploma or equivalency is required.

• Previous customer experience and ability to work effectively under pressure in a dynamically changing environment.

• Per client and compliance requirements the incumbent must be at least 21 years of age.
• Per client and compliance requirements the incumbent must be able to pass a background check
  * to pass the airport badging process.
• Must be able to lift 50 lbs., be on your feet for 8 hours a day, expect walking 15,000 steps/day.
• Must have Voice that can Project to Direct People and Keep the Masses moving to TSA Pre-Check and…