Customer Service Associate

Customer Service Associate (Full Time)

Department:
Order Fulfillment

Reports To:

Order Fulfillment Supervisor

Location:

Denver, CO

The Customer Service Associate is a multi-faceted, customer-facing role responsible for managing customer check-ins, directing parking lot traffic for safety and efficiency, and accurately receiving and processing customer returns, refunds, and initial inventory documentation.

• Check in customers in the parking lot and provide directional guidance to the appropriate waiting or parking spot.
• Direct parking lot traffic using clear instructions to ensure safety and prevent congestion.

• Receive returns from customers, gather necessary information, and document the condition and reason for return so items can be sent back to processing.
• Educate customers on Buy Wander's return policies and accurately process returns and refunds in the system.

• Inspect returned items to verify condition and process them accordingly.
• Restock warehouse shelves for "Changed Mind" items, ensuring new locations are scanned and updated in the system.

• High school diploma or equivalent.
• Previous experience in a customer service, retail, or warehouse environment is preferred but not required.
• Strong attention to detail and accuracy in data entry and inventory management.
• Excellent customer service skills and professional communication.
• Comfortable using computers and various software programs.
• Problem-solving skills to handle customer inquiries and return issues.
• Ability to follow instructions, work independently, and communicate effectively with supervisors and team members.

• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift, carry, and move up to 50 pounds repeatedly throughout the day.
• Ability to bend, stoop, and reach overhead frequently.
• Ability to work at a fast pace in a goal-driven environment.
• Position requires seeing, hearing, use of hands and fingers, sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities.
• Must be able to communicate with others including talking, hearing, and listening and exchanging communication.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monday-Friday
• $20/Hour
• Paid Vacation, Sick & Holidays
• Dental, Vision, and Medical Insurance
• 401K

Buy Wander is an Equal Opportunity Employer. We make employment decisions based on qualifications, skills, merit, and business needs. We believe a range of skills, perspectives, and experiences strengthens our team and supports better outcomes for our employees and customers.