Leasing Specialist

Overview

Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role
:
The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.

• Passion for providing exceptional customer service.
• 2+ years of sales and/or customer relations experience.
• Low-income housing and tax credit experience is highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software.

• Customer Service & Sales
  • Provide A+ customer service at all times.
  • Greet and qualify all prospects.
  • Record all telephone and in-person visits on guest cards.
  • Inspect models and available “market-ready” units; communicate related service needs to the Community Manager.
  • Demonstrate community and apartment/model features and benefits; close the sale.
  • Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
  • Update availability report and process applications for approvals.
  • Ensure the apartment is ready for move-in on the agreed date.
  • Follow up on prospects that did not close and re-engage; refer to sister communities as needed.
  • Obtain resident signatures on appropriate paperwork prior to move-in; orient new residents to the community.
  • Assist in monitoring renewals; distribute and follow up on renewal notices.
• Administrative
  • Accept rental payments.
  • Type leases and complete appropriate paperwork; input information accurately into the Yardi system.
  • Maintain current resident files.
  • Distribute notices issued by the company or community.
  • Maintain accurate monthly commission records on leases and renewals for bonus purposes.
  • Assist the management team with other tasks as required.
  • Consistently implement community policies.
• Resident Retention
  • Receive and respond to resident requests, concerns, and comments.
  • Schedule and communicate maintenance service requests; assist residents with questions about community, repairs, rent, rules, etc.; follow up as needed.
  • Ensure maintenance repairs are completed satisfactorily by communicating with residents daily.
  • Maintain open communication with the Community Manager and Maintenance Supervisor.
  • Contribute to cleanliness and curb appeal of the community; assist in planning resident events as directed.
• Adherence to Property Management Rules, Regulations, and Guidelines
  • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and other applicable laws.
  • Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable.

• Essential staff with expectations to report and adhere to safety and business protocols.
• Frequent sitting and walking.
• Repetitive use of computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, calculations, and verbal communication.
• May work in an elevated site; may walk on uneven ground.
• Occasional squatting, bending, twisting, pushing, and pulling.

We know that our teams are the heart of our success, and we are committed to showing our appreciation.

• Culture Built on Purpose and Core Values — A Commitment to Integrity, A Spirit of Caring, and a Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays, and more.
• Growth opportunities and a commitment to promoting from within the organization.
• Development opportunities through…