Club Manager

Job Title:

Club Manager

Reports to:

District Manager

Status:
Full Time/Supervisor/Exempt/Non-Exempt

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Ensure member service oversight and great customer service experience at all times.
• Participate in front desk tasks: greeting members, gym tours, addressing member service issues, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to meet company standards.
• Ensure prompt opening/closing of gym and that staff are aware of current marketing promotions.
• Complete manager portion of onboarding in Paycom for new hires.
• Ensure club is open and staffed during all hours of business.
• Implement and enforce company policies and procedures.
• Order supplies and track inventory.

• Customer Service: communicate and interact with customers, coworkers, and the public to exceed their wants and needs.
• Listening: actively listen, empathize, and work collaboratively to solve problems.
• Problem Solving: recognize and define problems, analyze information, encourage alternative solutions, and plan to resolve situations.
• Diplomacy: demonstrate tact and skill in all interactions with appropriate behavior and language.
• Communication: maintain timely and effective communication with staff, supervisors, and various departments.

• Honesty and strong work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service, communication, organizational, and leadership skills.
• Basic computer proficiency.

• Stand and walk at least 75% of the shift.
• Talk in person or on the phone at least 75% of the shift.li>
• Lift up to 50 lbs. less than 30% of the time.

• Dental insurance
• Health insurance
• Vision insurance
• Employee discounts
• Opportunity for advancement
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

$57,000.00 per year

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.