Dispatcher, Customer Service​/HelpDesk

Dispatcher Position

Blue Sky is a fourth-generation family-owned business that believes our company is only as strong as our reputation. We believe our greatest strength is our team members and caring for them the same as family is what separates us from the competition. This guiding principle has earned trust inside and outside of Blue Sky and kept clients coming back for generations.

We back our team with a generous benefits package, career development opportunities and several other rewards. We are a growing company and if you share these same values then you may be the "perfect fit" for our team.

We are seeking a highly organized and customer-focused Dispatcher to coordinate field technicians, manage daily service schedules, and ensure timely and efficient dispatch of repair and service jobs. The ideal candidate will have excellent communication skills, attention to detail, and a strong ability to multitask in a fast-paced environment.

Key Responsibilities:

• Schedule and dispatch service technicians to customer locations based on urgency, availability, and skill level.
• Monitor and adjust daily schedules to accommodate emergency service requests or cancellations.
• Communicate effectively with technicians, customers, and office staff to provide updates and ensure smooth workflow.
• Maintain accurate records of service calls, technician statuses, work orders, and customer interactions using Service Titan.
• Prioritize service requests and optimize technician routes for efficiency.
• Provide exceptional customer service by handling inquiries, updates, and complaints in a professional manner.
• Assist with billing preparation and service documentation when needed.
• Collaborate with the Service Manager to identify operational improvements and scheduling solutions.