PBX Agent

Job Title

BASIC

PURPOSE:

Answers and directs phone calls, messages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

ESSENTIAL FUNCTIONS:

• Answers phone, email & message inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.
• Monitors and responds emergency and safety situations in an efficient and professional manner.
• Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.

NON
- ESSENTIAL FUNCTIONS:

• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, Front Desk Agent, Concierge Agent & Reservationist.
• Perform other duties or projects as assigned by hotel management and staff.

KNOWLEDGE AND

SKILLS:

Skills and Abilities:

Ability to read, write and speak English. No. of employees supervised:
Zero

Travel required:

None Hours required:
Eight-hour shift; scheduled days and times may vary based on need.

Comprehensive Benefits

• Hourly rate $21.85
• Anticipated to hire someone by July 20, 2026
• Medical, dental, and vision insurance
• Paid Time Off and Vacation Pay
• 401k participation with company matching program
• Complimentary stays at Four Seasons worldwide, subject to availability
• Discounted RTD Flex Pass
• Complimentary shift meal prepared by the culinary team
• Complimentary cleaning of employee uniforms

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.