Customer Success Manager

Join our team to support our vision to humanize connections in regulated environments through intelligent workflows that deliver measurable impact.

We deliver intelligent customer workflows that transform experience challenges for Fortune 100 companies in utilities, healthcare, finance, insurance, and the public sector. We welcome collaborative, trust‑building professionals who are passionate about humanizing connections and delivering measurable impact for our partners and their customers.

At Convey, we believe great technology is only as valuable as the customer experience behind it. We’re looking for a Customer Success Manager who is passionate about building strong customer relationships, driving product adoption, and helping customers achieve meaningful business outcomes. As a trusted advisor, you'll manage a portfolio of customers after implementation, ensuring they realize value from our platform while partnering across Sales, Services, and Support to deliver an exceptional customer experience.

You'll play a key role in customer retention, renewals, and identifying opportunities to help customers grow.

• Manage and grow relationships with a portfolio of customers throughout their lifecycle.
• Drive product, program adoption and customer engagement to maximize long‑term success.
• Lead mid‑market customer renewals while supporting enterprise renewal efforts.
• Conduct regular business reviews and strategic check‑ins with customer stakeholders.
• Monitor customer health, proactively identify risks, and develop success plans.
• Partner with internal teams to advocate for customers and ensure timely issue resolution.
• Identify expansion opportunities and collaborate with Sales on account growth and strategic account plans.
• Maintain accurate customer data and success plans within CRM.

• Experience in Customer Success, Account Management, or a customer‑facing SaaS role.
• Strong relationship‑building, presentation and communication skills with the ability to influence stakeholders.
• Proven success managing customer renewals, retention, and adoption.
• Ability to balance multiple customer priorities in a fast‑paced environment.
• Experience using CRM platforms and customer success tools.
• A proactive, collaborative mindset with a passion for helping customers succeed.

At Convey, you’ll have the opportunity to make a direct impact on customer success while working alongside a collaborative and innovative team. If you’re energized by building relationships, solving problems, and helping customers get the most out of technology, we’d love to hear from you.

• Fully covered Medical, Dental, and Vision coverage for employees
• 401(k) plan with company match
• Fully covered STD/LTD
• Employee Assistance Program (EAP)
• Paid Maternity Leave
• 12 weeks of paid parental leave for birthing parent
• Paid Paternity Leave
• Flexible PTO policy with unlimited discretionary time off subject to manager approval and business needs
• 12 paid holidays throughout the year, including winter recess for all employees between December 25th – January 1st
• On‑site gym available for free use in Denver, CO for employees based in the Denver area

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Compensation Range: $60K – $80K