Community Service Officer

Community Service Representative

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization.

At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:
Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation work spaces

PRIMARY DUTIES & RESPONSIBILITIES

The hiring range for this position is $25.28 - $31.60/hour.

The Community Service Representative position is designed to provide support resources to the Aurora Police Department and its citizens. This position utilizes trained civilians (career service) responsible for the response and investigation of non-injury and minor-injury accidents to include hit and run accidents, scene processing, evidence collection, determining fault, completing thorough investigations with a logical conclusion and taking in-person or phone reports of non-in progress crimes.

The Community Service Representative will also provide static traffic control and direction support for various functions and special events as necessary. This is NOT an ARMED position; however, the ability to de-escalate and mitigate conflict by demonstrating sound judgement and exhibiting high emotional intelligence is absolutely required. The City of Aurora and the Aurora Police Department provide guidance and these requirements and expectations through comprehensive policies and procedures.

• Responds and conducts crash investigations.
• Utilize a Police Radio and Computer Aided Dispatch Program.
• Issues municipal summons (electronic version or handwritten into summons' form).
• Testifies in court.
• Conducts follow up investigations.
• Completes in person or phone generated reports of crime.
• Interviews victims and witnesses.
• Collects and deposits property and evidence.
• Utilizes department software and applicable applications for assigned duties and responsibilities.
• Provides support for traffic control and direction.
• Performs other related duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

• High school diploma or equivalent (GED).

Experience:

• 1-2 years of in-person customer service involving problem solving and documentation of incidents

Preferred Qualifications:

• Bilingual (fluently read, write, and speak) in any language including English.
• Strong computer skills and experience with computers and applications on a regular basis.
• Higher level education.
• 1-2 years of experience in law enforcement, loss prevention, internal investigations, or security.

Knowledge:

• Safe and proper operation of a motor vehicle.
• Computer and software application and utilization.
• Communication and effective de-escalation principals and techniques.

Skills:

• Strong interpersonal and communications skills.
• Self-motivated and able to work in the field without direct supervision.
• Skill in the use of windows-based programs.
• Strong customer service skills.
• Crisis communications management and de-escalation, public speaking.
• Skill in checking information for accuracy and completeness and correcting errors.
• Ability work with others to support a team concept.
• Ability to take direction for specific tasks.

Abilities:

• Ability to communicate effectively and make sound decisions based on facts and circumstances developed from a thorough and complete investigation.
• Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials.
• Handle sensitive situations with tact and diplomacy.
• Communicate effectively both orally and in writing.
• Creatively solve problems, negotiate and handle stressful situations in a positive manner.
• Able to work non-traditional hours (shift work), and flexibility to adjust hours to the needs of the department.
• Able to work overtime when required for court, special events, or additional time needed to complete investigations.

Licenses and Certifications

Required:

• Valid driver's…