Customer Service Representative

Customer Service Representative – Midway Industrial Supply, Mounds View, MN

This role focuses on delivering premium customer service, order processing, and technical support for industrial products in the Midway Industrial Supply distribution environment.

Benefits: Competitive compensation and a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) plan, paid time off, disability coverage, life insurance, tuition assistance, and an Employee Assistance Program.

• Serve as the primary contact for customers, ensuring superior service levels are met and exceeded.
• Process and communicate all inquiries, quotations, and orders in a timely manner.
• Apply knowledge of account requirements and special situations to achieve results for customers.
• Acquire specialized technical knowledge about products and applications.
• Maintain familiarity with vendor portals and utilize them for order and information management.
• Maintain accurate record‑keeping in ERP and CRM systems.
• Provide information to sales and management teams.
• Collaborate with associates and departments as a team player.
• Offer troubleshooting assistance, handle shipment issues, and resolve product‑related problems.
• Follow up with customers to ensure issues are resolved to satisfaction.
• Use approved supplier list for goods and services.
• Collaborate internally and externally on quotes for products/services with customers and outside sellers.
• Perform any other tasks as assigned by lead or manager.

• Associate degree or equivalent from a two‑year college/technical school, or high school diploma with at least two years of related experience.
• Preferred experience in industrial distribution.
• Excellent customer‑relations and problem‑solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Detail oriented with accurate data entry.
• Ability to work independently and as part of a team.
• Positive attitude and friendly, productive work environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Ability to understand written and oral English and to use computer, email, spreadsheets and online resources.
• Ability to meet the physical demands of the job.
• Capability to work in environments with moving mechanical parts, fumes or airborne particles, chemicals, solvents, and electrical equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Sitting: prolonged periods at a desk.
Standing: mobility within an office environment for extended periods.
Walking: moving around the office.
Lifting: occasionally lifting and carrying up to 20 pounds.

• Adaptability – ability to be flexible and adjust to changes in the work environment.
• Accuracy – detect and correct errors in normal course of work.
• Dependability – follows instructions, responds to management direction, keeps commitments.
• Initiative – takes independent action, looks for opportunities, offers help when needed.
• Customer Service – responds promptly to customer needs, solicits feedback.
• Problem Solving – displays original thinking and creativity; meets challenges with resourcefulness.
• Planning/Organization – prioritizes, plans work activities, uses time efficiently.
• Communication and Interpersonal Skills – speaks clearly and persuasively, listens well.
• Collaboration – works with others to achieve common goals, builds and maintains relationships.