Customer Service Representative - ESC

Equifax Customer Service Representative

Full job description:
Equifax is looking for skilled Customer Service Representatives to join our team in Earth City. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client’s employees. These roles are 100% onsite in our Earth City, MO service center.

• Work with each contact to establish rapport with and gain the confidence of the caller.
• Deliver excellent customer service and strive to exceed customer expectations.
• Contribute to positive team metrics and meet predetermined productivity standards.
• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
• Document details of client interaction into the system while on the phone.
• Follow a script when conversing with callers.
• Follow security processes & procedures at all times when handling calls due to the visibility of personal data.
• Accurately communicate call and/or special project status to supervisor.

• High School diploma or GED.
• 6 month minimum experience in any job with attention capturing details while engaging with customers or callers (e.g., mortgage industry, tax preparation services, insurance claims).
• Ability to organize work duties and perform job functions independently preferred.

• Ability to handle a high volume of work and work under deadlines.
• Ability to follow policies and procedures; complete administrative tasks correctly and on time.
• Ability to type 35 WPM.
• Computer
  
  Skills Required:
  
  Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook.