Service Coordinator

Service Coordinator

Department: Service

Employment Type: Full Time

Location: Denver, CO

Compensation: $19.23 - $26.44 / hour

Are you a skilled communicator with a knack for problem-solving? Join our Service Desk Team as a Service Coordinator and become the central hub of our technical service operations. You'll be the mastermind behind coordinating and dispatching tasks, ensuring a smooth interaction between our clients and service desk technicians.

• Coordinate Service Desk Operations: As a Service Coordinator, you'll OWN the operations of the service desk for their team. This means managing all activities of our technical service team, ensuring tasks are assigned promptly and effectively.
• Facilitate Team Communication: Conduct daily huddle meetings to keep the team aligned and motivated. Celebrate successes, identify challenges, and communicate any urgent needs during these sessions.
• Handle Incoming Communication: Be the first point of contact for incoming calls, efficiently generating service requests or directing calls to the appropriate team members.
• Manage Service Requests: Monitor and review all service requests, prioritizing them based on urgency and technician availability. Assign tasks to engineers, ensuring they match the required skill level.
• Schedule Technical Support: Coordinate both remote and onsite technical support, scheduling visits based on the priority and urgency of the requests.
• Maintain Customer Communication: Keep our customers informed about the status of their requests, upcoming onsite visits, and scheduled work, ensuring transparency and customer satisfaction.
• Ensure Service Level Agreement (SLA) Compliance: Monitor the resolution of service requests to ensure they are being resolved within the agreed-upon SLAs.
• Escalate Issues When Necessary: Identify and elevate any service requests that require additional attention or expertise to ensure prompt and high-quality customer service.

• Strong Communication
  
  Skills:
  
  Excellent verbal communication skills are essential for effectively coordinating with both internal teams and external clients.
• Customer-Centric Mindset: A thorough understanding of customer service principles and a commitment to delivering exceptional customer experiences.
• Problem-Solving Abilities: Flexibility and adept problem-solving skills are crucial in our fast-paced environment.
• Prioritization
  
  Skills:
  
  Ability to prioritize and assign work based on multiple factors, ensuring efficient task management.
• Professionalism: Maintain a high level of professionalism when interacting with clients and colleagues, representing our company positively at all times.

Mytech offers a comprehensive benefits package which includes:

• 12 days of accrued vacation in your first year
• 6 days Sick time
• 8 hours of volunteer time
• Medical, Dental, and Vision insurance (employee portion fully paid)
• Company paid Life, STD, and LTD
• Professional Development Plan
• 401k with company match
• Profit Sharing