Service Delivery Technician

What We Offer (Benefits)

• 401(k) with Company Match
• Employee Stock Purchase Plan
• Medical, Dental and Vision benefits – Day One
• Employee Assistance Program
• Annual Merit Increases
• 2 Weeks Paid Vacation
• 7 Paid Holidays + Sick Pay
• Professional Development and Training
• Referral program

• Provide remote hands support for any request requiring actions within the data center space including server/network equipment racking, cabling and hands‑on support for customer requests. On‑the‑job training will be provided.
• Monitor the service management ticketing system for tasks assigned throughout the daily shift. Tasks may include customer requests, escorting, trouble tickets, material handling and customer installations.
• Proactively identify issues and take the necessary steps to resolve them.
• Handle shipping and receiving activities: inbound and outbound shipments, dock space management, package delivery, customer service and recycling support.

• 0–2 years experience in a customer service or data center environment preferred, but not required.
• Multi‑tasking – use several systems to manage ticket queues; work tasks can change throughout the day.
• Attention to detail – understand and follow documented processes and Iron Mountain’s safety code; role is very process‑driven.
• Organization & prioritization – follow processes and manage time with minimal supervision to complete work efficiently and on time.
• Dedication & desire to learn – aspirations to grow a career within Iron Mountain.
• Customer service mentality – customer‑obsessed approach.
• Opportunities for overtime work will be available.
• Working hours are varied; nights, weekends and holidays may be required.
• Ability to obtain security clearance via government or other agency background check may be required for customer support.

Reasonably expected salary range: $53,600.00 – $67,000.00. Please note that an employee's starting salary may vary based on a variety of factors.

Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.