Client Success Specialist II

Overview

The Oracle Health Client Success and Renewals organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Client Success Specialist (CSS). The CSS will be responsible for maximum adoption of Oracle services and solutions and identifying/driving product usage, growth, and customer happiness. Please note, this is a hybrid/in-office role located in Denver, CO; candidates will be expected to be in the office 5 days a week for the first 6 months and Tuesday through Thursday thereafter.

• Maximize Oracle Health’s revenue by ensuring efficient and seamless renewals while enhancing client satisfaction; build strong, trusted relationships that lead to high renewal rates, low downsell/churn, and identify opportunities for new growth.
• Anticipate challenges early, create strategic action plans, and position Oracle Health as the customer s long-term partner of choice.
• Grow Oracle Health’s recurring SaaS revenue by achieving high contract renewal rates, minimizing churn and risk of downsell, and maximizing revenue through upselling opportunities.
• Foster trusted client relationships, accurately quoting, and securing renewals in advance; proactively addressing challenges before they affect client retention risk.
• Commit to accountability, problem-solving, and delivering results that safeguard and grow the business.