Cross-Utilized Airport Agent - Denver International Airport

Job Details

Location:

Contour DEN - Denver, CO 80249
Position Type:
Full Time
Education Level: High School
Salary Range: $20.00 - $25.00 Hourly

Travel Percentage :
Negligible

Job Shift: Any
Job Category:
Customer Service

As a full-time employee of Contour, you are eligible for the following benefits and programs:

Insurance

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)

401(k) Savings Plan

• Eligibility begins the first day of the month following your hire date.
• The Company offers a matching contribution up to 6% of your eligible compensation.
• Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.

Paid Sick Leave

• Accrual of up to 56 hours of paid sick leave per year.
• Unused sick leave rolls over annually until your sick bank reaches 480 hours.

Vested Vacation Hours

• Eligible to receive vacation hours on January 1st following your hire date.
• These hours will be vested and available for use in accordance with Company policies.

Non-Revenue/Space Available (NRSA) Travel Privileges

• NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.

Leaves of Absence

• Medical Leave
• Non-Medical Family Care Leave
• Maternity and Paternity Leave
• Personal Leave

• The starting hourly rate for this position is $20.00. Based on performance, a step increase of $1.00 each year until reaching $25.00. After reaching maximum rate, eligible for retention bonus up to $2,000.00 each year.
• On a Contour observed holiday, eligible for holiday pay at 2 times hourly rate.
• In excess of 40 hours within pay period, eligible for overtime at 1.5 times hourly rate.

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at

The Cross-Utilized Airport Agent plays a key role in delivering Contour's commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations.

Agents will be fully trained to execute tasks associated with both customer-facing and aircraft servicing responsibilities, requiring work in both indoor and outdoor environments.

Cross-Utilized Agents are expected to display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer-focused airport operation.

• Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience.
• Provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests.
• Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations.
• Board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs.
• Provide accurate and timely gate information, including flight arrivals, departures, and general inquiries.
• Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service.
• Maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements.
• Communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency.
• Always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies.
• Monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner.
• Marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft.
• Observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues.
• Perform duties of a Ground Security Coordinator (GSC) in compliance with the Company’s security program.
• Handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo.
• Service aircraft as needed,…