Intake Specialist I

Responsibilities

• Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process
• Provide necessary documentation and requirements with the Case Management Agency and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn‑around time to get them on Care
• Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance
• Provide a high‑level of customer service through one‑call resolution, as measured by “no need for additional follow up” demonstrating Freedom Care’s values of ensuring care and compassion with a positive, helpful demeanor
• Consistently meets monthly performance metrics consisting of starting patients on Care and call handling

• Experience in managing a high volume of inbound and outbound calls
• A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
• Ability to articulate case statuses through detailed notes on salesforce
• Ability to resolve issues over the telephone with eager clients comfortably
• Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues