Airport Emergency Dispatcher (Public Safety Communications Center) - Denver International Airport

About Our Job
 Are you an aviation enthusiast? Do you enjoy working in fast paced environments? Ready to make an impact dispatching first responders to emergency situations? Our Emergency Communications Center at DEN is dynamic and located at the 3rd busiest airport in the United States. In 2023 we handled over 220,000 phone calls and 7 million radio transmissions!
 Our Communications Center is the heartbeat of our operations. You'll be at the forefront of our operations, operating a multi-line phone system helping customers, and solving problems that develop in the ever-changing dynamic environment of the Communications Center. You will be the first point of contact and lifeline between emergency calls and First Responders. Your ability to multitask while problem solving on the fly is crucial to effectively communicate and be “the calm” during emergency situations.

Remember that working in a 911 Communications Center is a vital role that directly impacts public safety. If you’re interested in this field, please WATCH THIS VIDEO and apply directly to make a difference!

What We Offer
 With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.
 The City and County of Denver offers a competitive salary commensurate with education and experience. The target starting hourly range for this position is $31.33 to $39 per hour. We also offer generous benefits for full-time employees which include but are not limited to:
 Medical Plans, Dental, Vision Insurance – eligible within 1 month of your start date
 Pension Plan for Life (Employee contributes 8.45%, Employer matches %) and 457 (b) Retirement Plan
 PTO (over 3 weeks in your first year) and 12 paid holidays
 STD, LTD, HSA, FSA, Life Insurance
 CARE Bank, Family Leave Benefits
 Employee Assistance Program, Employee Volunteer Program
 Eco Pass (unlimited free RTD bus/train rides)
 Learning and Development Opportunities;
Courses and Career Development Resources;

Education Reimbursement Opportunities
 And so much more!!!
 External 2026 new hires are potentially eligible for up to a $2,500 sign on bonus!
 The details of the bonus will be discussed at interview and/or offer.

Note:

The hiring bonus will not be applicable to City and County of Denver employees who are currently employed with the city or who have been separated from the city for fewer than 6 months.
 Location and Schedule
 In this position you can expect to work 100% on site at the Communications Center at Denver International Airport. Free employee parking is provided.
 The scheduled workweek may consist of either four 10‑hour shifts or five 8‑hour shifts and will vary. The candidate may be scheduled to work nights, weekends, and holidays. Shift differentials are offered for swing and overnight hours to recognize and reward employees unique schedules.
 This role supports mandatory on-call snow overtime.
 Schedules are subject to change and based on the operational needs or the organization.
 What You’ll Do
 Denver International Airport (DEN) is hiring an Airport Emergency Dispatcher (AED) to join our Communications Center team. The AED job responsibilities encompass the following:
 Call Taking
 Obtains complete, accurate and appropriate information from calling party
 Communicates effectively with various types of callers (emotionally upset, abusive, nuisance, non-English speaking, TDD, intoxicated, mentally unstable, speech-impaired, children, elderly)
 Summarizes (in written form) incidents, descriptions and other information obtained from callers using clear, concise and appropriate language in an organized, complete and accurate manner
 Providing Information
 Determines what information, if any, should be provided to the public, other agencies, and the media
 Explains departmental policies and procedures, and legal processes to the public, other agencies, and the…