Sales and Group Services l, Temporary Part time

Sales and Group Services l, Temporary Part time (Non-Exempt)
Why Join Us?

At the Denver Art Museum (DAM), we work together to build a world where art sparks creativity, and connects, inspires, and empowers people and communities. The Sales & Group Services team focuses on creating a welcoming environment for all Denver Art Museum visitors. We strive to build broad community support via onsite customer service, membership and ticket sales, group visits and field trips, and call center communication.

This is an entry level role in the museum’s operational division that includes full training and the opportunity to expand on existing skill sets. Associates can expect to work 21-30 hours per week, with Saturdays and some evening hours required. Spanish language fluency preferred. This is a temporary position and will end January 31st  a part of a curious, respectful, dynamic, inclusive and creative team who are committed to creating memorable museum experiences for all!

If you share our passion for creativity and community building, we encourage you to apply!

The position is NOT covered by a collective bargaining agreement with AFSCME-CWU.Pay: $/hour (Based on experience).A $0.50/hour language differential is available for candidates who demonstrate Spanish language proficiency.

What You’ll Do Welcoming Utilizing  visitor service skills to check in and assist museum visitors and groups in a friendly and approachable manner, assisting and addressing needs, concerns, and complaints to ensure an outstanding visitor experience

Acting as a resource for questions relating to collections and museum programming, ticketing and group reservations, membership, and accessibility

Selling tickets, memberships, and donations through ATMS ticketing system

Participating in membership sales initiatives to meet departmental and institutional goals.

Supporting onsite reception for youth and adult group visitors, including orientation, and collection of payment.

Call Center Providing phone support related to ticketing, membership, and general museum inquiries

Monitoring, documenting, and categorizing visitor feedback submitted online, onsite, or over the phone

Screening group reservation requests in preparation for booking

Making outbound confirmation calls to organizations and schools to confirm group and field trip reservations

Administrative

Participating in donor acknowledgment and fulfillment of membership materials according to the established schedule

Processing returned mail Assisting with special projects related to the department

Supporting DAM’s Racial Equity Roadmap initiatives through goal setting and applying a racial equity lens in daily work

What We’re Looking for Previous customer service experience preferred

Excellent interpersonal skills and the ability to interact effectively and diplomatically with diverse groups of people, including visitors, staff, volunteers, and donors

The ability to multi-task and work in a fast-paced environment

Excellent organizational skills and attention to detailA dynamic, flexible approach when changes arise

The ability to work independently and as a team Knowledge of basic computer skills preferred, including familiarity with Microsoft Office Suite Spanish language skills preferred

Work Environment Sitting, working with hands, working with fingers, talking, hearing, vision

Some lifting and moving

Subject to interruptions

Ability to move throughout the museum

Ability to walk or stand for extended periods

What to Expect from Our Hiring Process We know that searching for a job can be stressful so we would like to give you an overview of the process.

This role may require a phone/video screen and interview with the hiring manager held in-person at the DAM.Due to the high volume of applications, we are unable to respond to phone calls or emails regarding application status. Candidates selected for interviews will be contacted directly.

Final date to receive applications:
August 3rd, 2026.Who We Are At the Denver Art Museum, we are deeply committed to standing against discrimination, violence, and hate in all forms against any individual or group. And we remain focused on fostering inclusion, equal…