Account Manager, Airline Catering - 2 positions available

Job Title:

Account Manager, Airline Catering - 2 positions available

Job Location:

Denver-USA-80249 Work Location Type:
On-Site Salary Range: $67,000.

About us  Since 1942, Sky Chefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce.

From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At Sky Chefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Position Overview    The Account Manager serves as the primary point of contact between the Customer Service Center (CSC) and assigned airline customers, ensuring the delivery of exceptional service and operational excellence. This role partners closely with airline representatives and cross-functional teams to coordinate customer requirements, resolve service-related issues, and ensure compliance with contractual obligations and performance expectations.
The Account Manager is responsible for building and maintaining strong customer relationships, leading menu presentations and service reviews, communicating operational updates, and driving customer satisfaction. Through proactive collaboration and problem-solving, this position helps ensure the successful execution of customer programs while supporting business growth and continuous improvement initiatives.

Work location:

Onsite @ our Sky Chefs facility near Denver International Airport

Work schedule:

Standard schedule Monday-Friday with flexibility to address urgent customer matters outside regular business hours as needed We operate 24/7, 365   This is NOT a sales position. We are seeking candidates that have managed customer accounts from end-to-end including serving as the main point of contact, coordinating delieverables, and ensuring customer service excellence.
What You'll Do   Account Management  Serve as the primary liaison between assigned airline customer(s), the Customer Service Center (CSC), and Key Account Management to ensure exceptional service delivery and customer satisfaction. Build and maintain strong customer relationships by proactively addressing operational needs, service concerns, and performance expectations. Ensure accurate billing, provisioning, inventory management, and adherence to customer-specific requirements. Monitor and maintain appropriate inventory levels of customer-owned equipment and materials while ensuring timely and accurate inventory counts.

Partner with Operations to ensure the on-time departure of flights and seamless execution of catering services. Support operational teams with airline schedule, menu, and service cycle changes, ensuring clear communication and effective implementation. Ensure compliance with customer specifications, food safety standards, and regulatory requirements, including FDA and HACCP guidelines, in partnership with the Quality team. Maintain and communicate customer specifications, service standards, and program updates across all relevant departments.

Coordinate customer audits, evaluations, and reviews, ensuring timely responses and follow-up on improvement opportunities. Track and analyze customer feedback, flight attendant comments, service metrics, and delays to identify trends and drive continuous improvement. Support menu presentations, Chef Tables, customer meetings, and other initiatives designed to enhance the customer experience. Participate in special projects, product launches, and service enhancement initiatives to support customer retention and business growth.  

Leadership  Lead and support a culture of accountability, teamwork, and customer…